
Customer Experience Specialist
2 days ago
Overview Delta Air Lines seeks Customer Experience Specialists to join our call center-based team in Singapore. In this role, you will assist customers by answering calls, handling reservations and administration of travel needs, while meeting Delta and U.S. Department of Transportation (DOT) compliance requirements. Delta emphasizes connection with customers and delivering an elevated travel experience. We are looking for motivated individuals to join our growing team and help create memorable experiences for Delta customers. Responsibilities Work 5 days within Monday to Sunday Answer calls in an efficient, courteous, and accurate manner Assess customer needs Offer solutions and additional products Interact with a globally diverse group of customers and colleagues Build customer relationships and ensure timely response and resolution of issues Perform all tasks related to effective customer service for passengers regarding their flight arrangements Sell travel-related services and promote credit card vendor partner products Optimize booking opportunities and promote member retention and loyalty Maintain a professional attitude with dependability and flexibility in a fast-paced environment Able to learn and react quickly Minimum Qualifications Embraces diverse people, thinking and styles Safety and security of self and others as a priority Must be a Singapore citizen or Singapore Permanent Resident Excellent command of spoken and written business English Computer skills and comfort with navigating software applications, email, instant messaging, and internet searches Excellent telephone etiquette, good written and verbal communication skills Accountable for meeting individual KPIs and team goals Flexible schedule, including weekends and holidays Employees will have opportunities to progress to specialty teams that respond to escalations or resolve complex international ticketing issues. Specialists may also assist customers via social media platforms as Delta expands its channels. Compensation and Training The starting pay is SGD 3,100 per month. The position is eligible for performance-based incentives after six months' probation, shift allowances, monthly rewards if KPIs are met, and annual pay increases. Successful candidates will participate in a comprehensive classroom and on-the-job training, including instruction, observation, exams and performance measures. Shift and Scheduling After training, shifts may differ from training shifts and will include two consecutive days off (likely midweek). New hires will bid on shifts after training and may swap shifts to fit schedules. Delta operates 24/7 to serve customers at all times. Preferred Qualifications Diploma holders or equivalent and/or relevant work experience in a contact centre environment Benefits and Perks Opportunities to earn additional monthly performance incentives after completing six months of probation Industry-leading profit sharing Diverse and inclusive culture with an open-door policy Comprehensive health, dental, and life benefits Paid training with instruction, observation, exams, and performance measures Unlimited flight benefits on Delta and discounted fares on other participating airlines Career development programs Mental health counseling sessions per year for employees and household members If you believe you are the one we are seeking, apply here and attach your resume detailing qualifications, experience, and current and expected salary. #J-18808-Ljbffr
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Customer Experience Executive
1 week ago
Singapore Starmed Specialist Centre Full timeStarMed is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service repsentative to ensure our visitors and patients needs are well-taken care of at our centre. - Be the first point of contact for all our visitors,...
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Customer Experience Specialist
1 week ago
Singapore JCO Management Pte Ltd Full time $40,000 - $60,000 per yearWe're looking for a Customer Experience Specialist who thrives on making customers feel supported, valued and understood. Your main focus will be delivering exceptional service and building lasting relationships, with occasional opportunities to recommend solutions that make their lives easier.ResponsibilitiesRespond promptly to customer inquiries via phone,...
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Customer Experience Specialist
1 week ago
Singapore Neko Neko Full time $30,000 - $60,000 per yearAbout Working Here5 Days Work WeekEnjoy the convenience of a 5-day work week with the added flexibility to choose which days you work.Medical BenefitsOur commitment to your well-being includes coverage for medical expenses, providing you with the necessary support to maintain a healthy lifestyle.Perks for Cat OwnersReceive special discounts on our store...
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Customer Experience Executive
1 week ago
Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time**StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. We are now looking for a customer service repsentative to ensure our visitors and patients needs are well-taken care of at our centre. - Be the first point of contact for all our visitors,...
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Customer Experience Specialist
1 week ago
Singapore Delta Air Lines Full timeOverview Delta Air Lines seeks Customer Experience Specialists to join our call center-based team in Singapore. In this role, you will assist customers by answering calls, handling reservations and administration of travel needs, while meeting Delta and U.S. Department of Transportation (DOT) compliance requirements. Delta emphasizes connection with...
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Customer Experience Specialist
2 days ago
Singapore Delta Air Lines, Inc. Full timeHow you'll help us Keep Climbing (overview & key responsibilities)At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience. We are seeking Customer Experience Specialists to join our high-energy...
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Presales Specialist Customer Experience
2 weeks ago
Singapore SAP Full time**We help the world run better** **ROLE DESCRIPTION** The Presales Specialist possesses advanced knowledge of SAP and partner software solutions and participates in sales cycles as a member of the virtual account team in support of the sales account strategy. A Presales Specialist interacts with prospective customers through discovery conversations, product...
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Customer Experience
2 weeks ago
Singapore STARMED SPECIALIST CENTRE PTE. LTD. Full time**StarMed **is a one-stop day-surgery and multi-disciplinary medical centre that offers quality day surgeries and diagnostic services at competitive private sector prices. **Responsbilities**: - Manage Customer Experience Programme (service improvements, training, audits, customer surveys, service recovery). - Supervision of concierge team. - Chaperoning...
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Customer Experience Specialist
1 week ago
Singapore MASON & CO PTE. LTD. Full time**Responsibilities**: - Handling Customer’s Enquiries/Issues/Complaints; Manage customer incoming phone calls and understanding customer’s needs and flow to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. Follow communication procedures, guidelines, and policies -...
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12 Months Customer Experience Specialist
2 days ago
Singapore HUDSON RPO (SINGAPORE) PTE. LTD. Full timeAre you passionate about creating exceptional customer experiences?We are looking for a Customer Experience Specialist to join our dynamic team and drive initiatives that enhance customer communications and journeys across various touchpoints. What you will be doing: Support and execute transformation projects aimed at improving customer communication and...