AVP, Client Onboarding Facilitation Group

24 hours ago

Singapore Sumitomo Mitsui Banking Corporation Full time

Job Responsiblities Strategic Leadership & Oversight Support onboarding strategy and execution for corporate clients across Asia-Pacific. Maintain visibility on onboarding pipeline and ensure timely activation of services. Client Engagement & Handholding Serve as a client-facing point throughout the onboarding journey. Ensure client readiness through documentation guidance and training coordination. Cross-Functional Coordination Orchestrate coordination across internal stakeholders: Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD-FCMO CDD (KYC), BCAPD-DG, BCAPD-CMLG), Credit, Risk & Technology. Chair regular onboarding forums or calls to review high-value or complex onboarding cases. Use these forums to elevate to Front Office RMs, Management teams to resolve bottlenecks. Participate in onboarding forums and elevate bottlenecks as needed. Regulatory Compliance & Risk Governance Ensure full adherence to MAS guidelines, AML/KYC standards, sanctions, tax documentation, and cross-border onboarding regulations. Ensure internal controls, quality assurance, and issue remediation frameworks are in place. Process Optimization & Transformation Contribute to onboarding process improvements and process automation, workflow enhancement, and digitization initiatives in onboarding and implementation. Support dashboard reporting and SLA/KPI tracking. Participate & contribute to key strategic projects that will transform Customer journey. Job Requirements 5 years of experience in corporate banking or corporate client service roles. Basic understanding of onboarding and KYC processes. Strong organizational and communication skills. Proficiency in Microsoft Office tools. Client-Centric Mindset, ensuring client needs are addressed proactively. Coordination & Communication skills to manage internal and external stakeholders effectively. Execution Excellence to maintain rigor in documentation and tracking. Contribute to process improvement, Identifying and supporting enhancements in onboarding #J-18808-Ljbffr

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