Client Onboarding Manager

**About TMF Group**

TMF Group is a leading global provider of high-value business services to clients operating and investing globally. We focus on providing specialized and business-critical financial and administrative services that enable our clients to operate their corporate structures, finance vehicles and investment funds in different geographical locations. Our core services can help companies of all sizes with HR and payroll, accounting and tax, corporate secretarial, international corporate structuring, fund administration and structured finance - whether a company wants to globalize, or whether they need support to streamline existing operations.

With operations in more than 80 countries, TMF Group is the global expert that understands local needs. Global reach, local knowledge: helping to do business seamlessly across borders.

**Job Purpose**

To gatekeep the client experience when onboarding new clients to TMF. This role is designed to ensure all of our customers follow a structured, logical, well communicated and managed onboarding process. The role has a market wide scope.

**Key responsibilities**
- Gatekeeper of an excellent client experience during the onboarding stage
- Oversight of all client on-boarding activities end-to-end (including standard, low complexity and complex deals).
- Effectively manage client relationships and ultimately act as trusted advisor for dedicated client portfolio.
- To lead the implementation of new clients in line with project management methodologies
- Serve as single point of contact for the client and/or internal functional partners, responsible for the coordination and successful end-to-end delivery of projects.
- To coordinate the work with multiple parties such as: sales, technology, delivery, risk and compliance, Legal and other teams
- Closely manage the expectations of the client organization.
- Continuously reduce implementation cycle time, minimize deal slippage and associated revenue conversion lead time. Accurately report project status, escalating effectively for “on hold” and slow-moving deals.
- Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions
- Establish appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and best practices.
- Lead meetings and coordinate activities of the cross-organizational implementation teams
- Responsible for supporting the preparation of request for proposal (RFP) responses; actively participate in prospective client presentations and demos
- Identify opportunities for process improvements and contribute to department initiatives to implement process enhancements
- Daily monitor and update of CRM data to ensure dashboards & trackers are reflective of Onboarding process indicators with accuracy

**Required Skills**:

- Proven customer service skills.
- Excellent communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees).
- Proficiency to communicate in local language and English language. Excellent written and verbal communication skills.
- 5-8 years of client facing working experience
- Wide organizational knowledge and cross-functional teamwork experience to deliver multi-work stream projects.
- Self-starter and ability to take initiative in driving projects forward.
- Excellent organizational and planning skills.
- Negotiation and decision making/problem solving skills.
- Ability to work under high-volume workload and prioritize in an effective manner.

**Preferred Skills**
- University graduate
- Project Management Certification by a reputable organization (PMI is preferred)
- Excellent Leadership skills: ability to promote team building and develop partnerships with other teams.

**What’s in it for you?**
- Our offices are easily accessible by public transportation (LRT & Monorail)
- Flexible working arrangements
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities so you can take your career further within TMF

**Want to know more about a career at TMF group? Watch this video**: