Executive Director, Client Onboarding Facilitation Group

1 week ago

Singapore SUMITOMO MITSUI BANKING CORPORATION Singapore Branch Full time

Responsibilities Strategic Leadership & Oversight Lead the onboarding and client implementation team for corporate banking clients across Asia-Pacific, based out of Singapore. Develop and drive the onboarding strategy, policies, and client engagement model in alignment with global and regional standards. Maintain oversight of the client onboarding pipeline, ensuring timely, compliant, and client-friendly activation of services. Client Engagement & Handholding Serve as a senior client-facing escalation point throughout the onboarding journey. Oversee proactive client handholding, especially during multi-product and multi-jurisdiction onboarding. Partner with Global Transaction Banking Dept. & ensure proper client training, channel access (e.g., host-to-host, SWIFT Net, digital platforms), and readiness for go-live. Cross-Functional Coordination Orchestrate coordination across internal stakeholders: Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD-FCMO CDD (KYC), BCAPD-DG, BCAPD-CMLG), Credit, Risk & Technology. Chair regular onboarding forums or calls to review high-value or complex onboarding cases. Use these forums to escalate to Front Office RMs, Management teams to resolve bottlenecks. Work closely with regional/global onboarding leadership to standardize processes and resolve bottlenecks. Regulatory Compliance & Risk Governance Ensure full adherence to MAS guidelines, AML/KYC standards, sanctions, tax documentation, and cross-border onboarding regulations. Manage onboarding-related operational risks, audit points, and regulatory inquiries. Ensure internal controls, quality assurance, and issue remediation frameworks are in place. Process Optimization & Transformation Identify, sponsor, and drive process automation, workflow enhancement, and digitization initiatives in onboarding and implementation. Develop & monitor key SLA/KPI metrics (e.g., TAT, NPS, drop-offs) and implement performance improvement plans. Drive regular reporting via dashboards & other Business Intelligence tools. Drive adoption of onboarding platforms, e-signatures, digital document management, and real-time tracking tools. Participate & contribute to key strategic projects that will transform Customer journey. Requirements Minimum 15+ years of experience in corporate banking operations, onboarding (KYC), client implementation (

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