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Senior/ Guest Service Executive

1 week ago

Singapore Far East Organization Full time

Company description:
Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences, and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels, and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, and Singapore - with more in our development pipeline.
Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).
Job description:
Responsibilities
Provide courteous and efficient service and if possible to comply with each guest's request. Ensure that all telephone calls are handled promptly within three rings.
Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
Take ownership of problems, handle guest complaints promptly according to established procedures and report to supervisor for further follow-up when necessary. Glitch reports are to be written when necessary.
Ensure guest room security, emergency, and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Maintain a professional and courteous working relationship and effective communication with all hotel personnel.
Requirements
Minimum O-level
Able to perform rotating shifts
Positive attitude and outgoing personality with good public relations skills
Previous experience in hospitality and Opera knowledge will be advantageous
Profile description:
Village Hotel Sentosa offers a fun and vibrant stay for families and urban explorers. This family-friendly hotel's 606 sun-washed rooms reflect the natural surroundings and the sea. Offering a host of services and amenities tailor-made to put children at the centre of any vacation, from the four thematic pools to the carnival-like welcome at the lobby featuring a Village Cart offering complimentary local sweets and snacks, guests can look forward to a slew of fun or head out for an adventure as the hotel is just minutes away from Singapore's best family-friendly attractions.
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