
Technology Infrastructure Coordinator
7 days ago
IT Support Specialist
We are seeking a dedicated IT support specialist to join our team. This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure.
">- Maintain and support end-user computing devices (EUCDs) and network infrastructure, including LAN and WiFi systems.
- Oversee back-end server operations to ensure optimal performance and reliability across all locations.
- Administer and manage anti-virus solutions, specifically Trend Micro and Apex One Office Scan systems.
- Ensure all IT systems remain current with security patches for Windows, Intel drivers, and applications to maintain organisational security standards.
Responsibilities:
- Infrastructure & Network Support
- Security Management
- Service Desk Operations
- Technical Support & Deployment
- Asset & Vendor Management
- Documentation & Reporting
- Additional Support
Required Skills and Qualifications:
- Diploma or degree in Information Technology, Computer Science, or related field
- Minimum 2-3 years of experience in IT support or helpdesk roles
- Strong knowledge of Windows operating systems, particularly Windows 11
- Experience with network troubleshooting (LAN/WiFi)
- Familiarity with ITSM platforms and ticketing systems
- Knowledge of anti-virus management systems (Trend Micro preferred)
Preferred Qualifications:
- Professional certifications (CompTIA A+, Network+, or Microsoft certifications)
- Experience with server administration
- Knowledge of video conferencing systems
- Asset management system experience
- Previous experience in government or public sector environments
Key Competencies:
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal abilities
- Customer service orientation with focus on user satisfaction
- Ability to work independently and manage multiple priorities
- Attention to detail and commitment to documentation
- Willingness to travel between multiple office locations
- Adaptability to changing technology environments
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