Novo Rs | IT Analyst
2 days ago
Key Roles and Responsibilities :
Problem Management:
Examining frequent occurrences and conducting analysis to find the underlying causes.
Find proactive ways to address the core issues and implement these improvements for the team as a whole.
Management of Incidents and Service Requests.
Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
Providing as needed support for local and cloud-based IT infrastructure systems.
Vendor Management & Finances
Obtain quotes, oversee the purchase and billing of IT licenses and equipment to ensure you get the best deal possible.
Oversee the lifecycle of IT assets from acquisition to disposal.
Engage in monthly service reviews with vendors and share areas for improvement and important issues.
Collaborate with fellow teammates in the IT and digital domains to exchange insights and expertise.
Participate in departmental initiatives such as hardware renewals and cybersecurity.
Oversee initiatives to improve IT operations or onboard new solutions.
Qualifications:
Strong proficiency with desktop/laptop and operating system support (Windows/Mac OS).
Strong proficiency in mobile device management with programs like Intune.
Outstanding ability to communicate in writing and spoken English.
Familiarity with the Microsoft Office 365 Suite, especially with Administration, Teams, Outlook, and SharePoint.
Practical knowledge with data and voice switches, firewalls, and other next-generation equipment such as Meraki/Cisco.
Familiarity with automation platforms like Endpoint Central and IT asset administration.
Proof of the advancements made to address the underlying causes of problems.
Capacity to oversee small-scale projects from conception to successful completion.
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