Technical Support Professional

2 weeks ago

Singapore beBeeTechnical Full time

Job Title: Technical Support Professional ">

About the Role:

  • Provide expert technical assistance and operational services to ensure seamless system functionality.
  • Troubleshoot complex issues with laptops, desktops, email, and software applications.
  • Deliver exceptional helpdesk support through phone and email, addressing user queries and technical concerns in a timely manner.
  • Evaluate and escalate unresolved cases to relevant teams within agreed Service Level Agreement (SLA) timeframes.
  • Demonstrate knowledge of networking concepts and protocols.
  • Communicate effectively both verbally and in writing.
  • Collaborate as part of a cohesive team to achieve shared objectives.

Requirements:

  • Nitec/Higher Nitec or Diploma in Computer Technology.
  • Minimum 3 years of experience in desktop troubleshooting.
  • Ability to work efficiently in a fast-paced environment and maintain accurate records of user interactions.
  • Willingness to adapt to new technologies and procedures.

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