Technical IT Support Professional

6 days ago

Singapore beBeeInfrastructure Full time $90,000 - $120,000
Job Title: IT Infrastructure Support Specialist

We are seeking a skilled IT professional to join our organization. This role involves supporting the implementation and maintenance of IT infrastructure and cloud services.

  • Key Responsibilities:
  • Assist in the deployment and management of IT infrastructure, including servers, storage, and networking equipment.
  • Support cloud-based services and solutions, including AWS, Azure, or Google Cloud.
  • Perform firmware upgrades and support the deployment of IoT devices.
  • Monitor system performance and troubleshoot infrastructure and cloud-related issues.
  • Maintain documentation of IT systems, configurations, and procedures.
  • Stay up to date with emerging technologies and recommend improvements.
  • Provide technical assistance and resolve client inquiries via email, phone, or in-person.
  • Conduct meetings with clients to understand and resolve technical issues.
  • Monitor system performance and perform bug fixes for web applications.
  • Troubleshoot and resolve simple hardware and software issues.
  • Generate monthly reports based on system requirements and client needs.
  • Provide on-site technical assistance at client locations when required.

Requirements:

  • Diploma or Degree in Electronics & Computer Engineering, Informatics, Information Systems, Information Technology, or a related field is preferred.
  • 1-3 years of experience in IT infrastructure, cloud services, and technical support is required.
  • Familiarity with Windows Server and Linux operating systems is essential.
  • Knowledge of cloud platforms such as AWS, Azure, or Google Cloud is required.
  • Experience with virtualisation technologies (VMware, Hyper-V) is beneficial.
  • Basic scripting skills (PowerShell, Python, Bash) for automation are desired.
  • Understanding of networking fundamentals and security best practices is necessary.
  • Strong hands-on technical ability in IT infrastructure, cloud services, including system administration and network configurations, and troubleshooting is required.
  • Ability to troubleshoot hardware issues is essential.
  • Ability to troubleshoot software issues is advantageous.
  • Excellent communication and interpersonal abilities are required.
  • Ability to work independently and collaboratively in a team is necessary.
  • Detail-oriented and well-organised, with a willingness to learn and adapt to new technologies is desired.

Work Environment:

Office-based, with on-site client support as required.

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