IT Technical Support Professional

7 days ago

Singapore beBeeTechnical Full time $4,000 - $6,000
About the Role

We are seeking a skilled professional to fill the Junior IT Support Specialist position. This is an exciting opportunity for someone looking to start their career in IT support, providing technical assistance to employees and ensuring they have access to reliable technology and equipment.

Key Responsibilities:

  • Provide on-site technical support, offering assistance with PC hardware and peripherals, mobile OS, and Microsoft Windows configuration and desktop administration.
  • Set up new hardware and software systems, perform basic moves and changes, and record incidents and requests in our ticket-tracking system.
  • Manage tickets efficiently, acquiring necessary information to resolve issues promptly and minimize impact on customers.
  • Develop and update existing processes to improve efficiency and effectiveness.
  • Communicate with management about trends, problems, and expected delays; document products and support processes; and maintain inventory records.

Requirements:

  • Language: Advanced English language skills with strong verbal, written, and listening communication experience.
  • Experience: Solid understanding of PC hardware and peripherals, exposure to mobile OS, and good working knowledge of Microsoft Windows configuration and desktop administration.
  • Skills: Ability to make sound decisions, manage multiple tasks, work independently, and demonstrate ownership and willingness to learn and share knowledge.

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