National Mental Health Helpline Counsellor

6 hours ago

Singapore Institute of Mental Health Full time

National Mental Health Helpline Counsellor

Join to apply for the National Mental Health Helpline Counsellor role at Institute of Mental Health

National Mental Health Helpline Counsellor

Join to apply for the National Mental Health Helpline Counsellor role at Institute of Mental Health

Position: National Mental Health Helpline Counsellor
Job Description
To work within a mental health call centre environment, the candidate will attend to calls/ webchats and triage, assess and provide information and advice to callers.
Job Responsibilities

  • Handle enquiries via phone and webchat
  • Offer mental health information and resources based on callers’ needs
  • Triage and identify callers at risk and/ or refer callers to relevant resources
  • Provide brief intervention as required
  • Handle distress calls
Requirements
  • Degree in Psychology/ Social Work/ Occupational Therapy/ Counselling or Advanced Diploma in Mental Health Nursing
  • Preferably with 2 to 3 years of relevant working experience
  • Entry Level Candidates with positive learning attitude may also apply
  • Possess excellent interpersonal and communication skills
  • Team player with a passion for patient-care and community support
  • Able to work on 24/7 rotating shifts (including weekends and PH)
  • Work Location: Tampines
About IMH
The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Health Care Provider

  • Industries

    Hospitals and Health Care

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