Director of Infrastructure Operations

1 week ago

Singapore beBeeDelivery Full time

Service Delivery Director

We are seeking an experienced IT Service Delivery Director to lead our team in ensuring compliance with processes, procedures, and SLAs across various infrastructure platforms. The ideal candidate will have 12+ years of experience in IT service delivery, project/program management, vendor & stakeholder management.

Key Responsibilities:

  • Ensure compliance with all processes, procedures, and SLAs across AWS, on-prem, VMware, and hyper-converged infrastructures.
  • Lead complex troubleshooting and root-cause analysis to resolve infrastructure issues and improve system reliability.
  • Manage daily IT operations (incident, service request, change, and problem management) and coordinate with vendors and internal teams for seamless BAU support.
  • Oversee ITSM processes, service desk setup, and ticketing systems using the ITIL framework.
  • Develop operational plans (work schedules, PM schedules, patch management, audits) and drive capacity/resource planning to ensure optimal performance.
  • Conduct regular service reviews with clients, provide operational insights, and act as a trusted advisor to stakeholders.
  • Monitor and report on infrastructure health using tools such as eG, ManageEngine, SolarWinds, and AWS Monitor.
  • Manage CAPEX/OPEX including asset management, renewals, vendor support, and weekly/monthly reporting to stakeholders.
  • Collaborate with cybersecurity teams to maintain security controls and proactively address vulnerabilities.
  • Provide leadership, coaching, and performance feedback to team members.

Requirements:

  • Diploma or higher in IT, Software, or Engineering.
  • 12+ years in IT service delivery, project/program management, vendor & stakeholder management.
  • ITIL v3 & v4 certified.
  • Strong knowledge of networks, servers, virtualization, cloud, ITSM platforms, and disaster recovery.
  • Experience with OT technologies and government agencies an advantage.
  • Hands-on, customer-focused, and able to work under pressure and travel.
  • Excellent communication, stakeholder management, and teamwork skills; thrives in fast-paced, matrix environments.

This is a fantastic opportunity to join a dynamic team and take on a challenging role. If you have the skills and experience we are looking for, please apply today

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