Duties of a Customer Service Ambassador

6 days ago

Singapore beBeeAmbassadorship Full time
Job Title: Customer Service Ambassador
The role of Customer Service Ambassador involves managing inquiries, issues, and special requests from key clients. Additionally, the ambassador will oversee end-to-end order tracking to ensure accurate and timely deliveries.
The ideal candidate for this position will have a minimum of 2 years of experience in customer service, particularly in the logistics industry. Strong communication and interpersonal skills are essential, as is proficiency in Microsoft Office and a Diploma or higher qualification.
Key responsibilities include:
  • Contacting clients to address their concerns and resolve issues.
  • Collaborating with warehouse, transport, and internal teams to overcome logistics challenges.
  • Providing regular shipment updates and handling potential disruptions to service.
  • Mentoring junior staff members, supporting training initiatives, and improving standard operating procedures.
  • Preparing performance reports and suggesting process improvements.
  • Ensuring compliance with SLAs, policies, and industry standards.
Successful candidates can expect a competitive remuneration package.

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