Helpdesk

**Job Overview**:As an ICT Helpdesk Setup Manager, you will be responsible for establishing and managing an efficient and effective ICT helpdesk system to support internal users with technical issues and inquiries. You will oversee the setup, configuration, and optimization of helpdesk tools, processes, and resources to ensure timely resolution of IT-related...

Our client is a growing investment management firm in Asia, seeking a Senior IT Helpdesk based in their Singapore office. Responsibilities of IT Helpdesk: Provide on-site and technical support to end users in Singapore and global offices. Serve as the SME for all IT functions, covering end-to-end IT support. Manage software, hardware, IT policies, risk...

**Responsibilities** - Provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues - Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution - Troubleshoot and resolve a wide range of...

**IT Technical Helpdesk Support Needed!!** ~Strong in Chinese Mandarin Communication~ Job Requirements: - IT helpdesk first-level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Good communication...

**IT HELPDESK AGENT** Immediate Vacancy for IT Helpdesk Analyst **Job Requirement**: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Familiar with Ticketing System...

**Job Responsibilities: **Provide IT Helpdesk Support**: - Respond to user inquiries and troubleshoot technical issues. - Assist with software installations, updates, and configurations. - Maintain and support hardware, including computers, printers, and other peripherals. **Domain Migration Assistance**: - Support the migration of user accounts, data,...

**IT Helpdesk** - Working Location: Pasir Panjang - Working Hours: Mon-Fri - Remuneration Package: Up to $2800 (basic) **Responsibilities**: - Provide Level 1 troubleshooting and support to DGP users. - Track and manage closure for all feedbacks/queries and ensure proper closure. - Assist in data cleansing, upload and verifications in based on...

Presently we have a Job Opening for a Helpdesk position - Identify the impact, urgency, and priority of incidents - Provide initial troubleshooting and support for incidents. - Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.

Helpdesk SpecialistAbout the Role:We are seeking a skilled Helpdesk Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service and resolving technical issues efficiently.Key Responsibilities:Provide timely and effective support to customers across multiple channels.Utilize technical expertise to...

Roles & ResponsibilitiesJob Description:Ensure that all requests are properly logged and categorised, tracked, followed up end-to-end, resolved, and closed. Build and maintain a knowledge base (with solutions) that consists of the relevant documents such as updated FAQs, case studies, processes and procedures. Attend to Authority/users' calls and emails,...