Hall office lead/assistant manager, housing operations
1 week ago
Hall Office Lead/Assistant Manager, Housing Operations Apply at locations NTU Main Campus, Singapore Time Type: Full time Posted on: 2 Days Ago Job Requisition ID: R00018315 The Office of Campus Housing (OCH) serves to make NTU the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide an optimal on-campus living environment for students and faculty to excel in learning, research, teaching, and other NTU related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services. We are looking for individuals who have a strong passion for delivering exceptional service to residents of the University’s student and faculty housing, and athletes and users of sports & recreation facilities on campus. The role, serving as a Hall Office Lead of the student hostel, offers the successful candidate a chance to enhance, contribute, and expand their skills comprehensively in areas such as customer relationship management and other leadership roles within the Department. If you have a degree with more than 3 years of managerial working experience (or a diploma with more than 5 years of managerial working experience) in residential management/services, customer service/relationship management, hospitality management, or central administration functions, you may be the one we are looking for. Experience in student hostels, staff housing, or hospitality services would be advantageous for this role. The incumbent is required to: Plan, manage, and oversee the hostel application processing and the assignment of rooms/housing units, including the management of waitlists and students’ appeals for on-campus accommodation. Ensure the high quality of rooms/housing units for students’ check-in through comprehensive inspections. Ensure accurate billing of hall fees and other payable items as well as timely collection and follow-up where necessary, including accurate and timely refunds to students where applicable. Collaborate with other departments and external vendors/contractors to get updates on the status of maintenance/repairs to student hostels. Proactively engage student residents in understanding and addressing their needs, contributing to problem-solving and resolution of concerns, including addressing and resolving student residents’ requests, feedback, and complaints promptly to meet SLA requirements. Plan, curate communications, and inform student residents in advance on scheduled maintenance, ad-hoc repairs, and other matters that may cause inconvenience to residents. Plan, organize, and conduct routine walkthroughs of OCH managed premises to evaluate safety and security measures, including follow-up actions for enhancement and refinements of measures. Lead and take charge of investigations and compile supporting documentation for incident reports, including the proposal of suitable sanctions for rule violations based on the severity and frequency of infractions, and prompt escalation of persistent and/or severe breaches for further enforcement measures, as well as implementation of approved sanctions. Ensure the maintenance of up-to-date and precise records, including resident details, occupancy status, and availability, to facilitate billing processes and management reporting. Ensure that facilities reservations are made through established booking channels, and all pre-event and post-event arrangements are properly managed. Oversee regular stock-taking exercises and the disposal of managed inventory and assets within the cluster. Define requirements for procuring necessary goods and services, including preparation of quotations and tenders, their evaluation, and making recommendations for the award of business. Plan, deploy, supervise, and manage staff within the Hall Office to deliver optimal outcomes, including ensuring that newly joined staff are properly integrated into the team and familiarized with hostel policies, procedures, and their work responsibilities. Hiring Institution: NTU #J-18808-Ljbffr
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Assistant Manager, Housing Operations
5 months ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the...
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Singapore NTU (Nanyang Technology University- MainOffice-HR) Full timeThe Office of Campus Housing (OCH) serves to make NTU, theuniversity with the best-in-class campus for learning, working, andliving. OCH has a mission to provide optimal on-campus livingenvironment for students and faculty to excel in learning,research, teaching and other NTU related work. It is responsiblefor student and faculty housing on campus, the...
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Deputy cluster lead
1 week ago
Singapore Nanyang Technological University Full timeDeputy Cluster Lead / Assistant Manager, Housing Operations Apply to locations NTU Main Campus, Singapore Time Type: Full time Posted on: Posted Today Job Requisition ID: R00017829 The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide an optimal...
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Deputy Cluster Lead
2 months ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the...
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Operations Assistant, Facilities Management
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Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the...
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Hotel Operations Manager
1 day ago
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Front of House Operations Manager
1 week ago
Singapore NEW SEOUL KOREAN RESTAURANT PTE LTD Full timeJob Description:We are seeking a highly skilled Front of House Operations Manager to support our Hall Manager/Director in overseeing the daily operations of our restaurant. This role is crucial in ensuring smooth service, customer satisfaction, and effective staff supervision.The ideal candidate will play a key role in maintaining service standards, managing...
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Singapore Grand Park City Hall Full timeGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you to join us. Discover your passion....
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Singapore National University of Singapore Full timeCompany Description The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore. Job Description Reporting to the House Master, this role will oversee the operations of the...
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Grand Park City Hall Hospitality Expert
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Operations assistant, facilities management
3 weeks ago
Singapore Nanyang Technological University Full timeOperations Assistant, Facilities ManagementApply for the position at NTU Main Campus, Singapore. The Office of Campus Housing (OCH) serves to make NTU the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide an optimal on-campus living environment for students and faculty to excel in learning, research,...
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Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeResidential Education (RE) in the Halls of Residence at NTU plays an integral role in the holistic development of students. Aligned with NTU's education goal of nurturing leaders with the 3 Cs: Character, Competence, and Cognitive agility, RE provides opportunities for students to integrate new knowledge and experiences into their residential hall life.The...
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Hotel Operations Director
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Singapore GRAND PARK CITY HALL Full timeAt Grand Park City Hall, we are committed to delivering exceptional guest experiences and providing a sustainable sanctuary of modern comfort.Job Description:We are seeking an experienced Hotel Operations Director to oversee the smooth operation of our hotel. The ideal candidate will have at least 2 years of working experience in a similar capacity and be...