Front of House Operations Manager
6 days ago
We are seeking a highly skilled Front of House Operations Manager to support our Hall Manager/Director in overseeing the daily operations of our restaurant. This role is crucial in ensuring smooth service, customer satisfaction, and effective staff supervision.
The ideal candidate will play a key role in maintaining service standards, managing staff schedules, and ensuring compliance with health and safety regulations.
Key Responsibilities:- Support in managing daily opening and closing procedures, including ensuring all necessary preparations are completed.
- Coordinate staff schedules, ensuring appropriate staffing levels during peak hours to maintain exceptional customer service.
- Handle guest complaints or concerns, escalating them to the Hall Manager/Director when necessary to resolve issues efficiently.
- Monitor food handling, hygiene, and cleanliness to prevent any violations and maintain a safe working environment.
- Proficiency in operating the point-of-sale (POS) system to process transactions, print sales reports, and handle cash register balancing.
- Ability to input availability, track employee hours, and adjust schedules in real-time based on operational needs.
- Quick problem-solving strategies to defuse guest dissatisfaction before escalation.
- Regular checks to ensure compliance with food safety laws, including proper food storage temperatures, expiration dates, and sanitation protocols.
S$45,000 - S$60,000 per annum, depending on experience.
About Us:New Seoul Korean Restaurant Pte Ltd is a leading provider of authentic Korean cuisine in Singapore. We value teamwork, customer satisfaction, and commitment to excellence.
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