Hotel Operations Director
4 days ago
At Grand Park City Hall, we are committed to delivering exceptional guest experiences and providing a sustainable sanctuary of modern comfort.
Job Description:We are seeking an experienced Hotel Operations Director to oversee the smooth operation of our hotel. The ideal candidate will have at least 2 years of working experience in a similar capacity and be knowledgeable about Opera systems.
Responsibilities:- Conduct thorough inspections of all front-of-house and back-of-house areas to ensure they are clean, organized, and meet safety standards.
- Plan and conduct regular training sessions for Front Office staff to maintain brand standards.
- Meet and escort VIP guests to their rooms, ensuring that relevant departments are informed of their arrival.
- Ensure that all service standards are met, providing constructive feedback to enhance performance.
- Greet guests promptly, efficiently, and with courtesy, handling complaints with tact and diplomacy.
- Review arrival lists, noting VIPs and special requests.
- Ensure that departing guests are thanked for their business and encouraged to return.
- Maintain accurate guest databases and prepare reports for distribution.
- Effectively hand over and take over shifts, resolving outstanding issues.
- Issue keys only to authorized personnel.
- Authorize rate and room changes, paid outs, and cash advances according to procedures and credit policies.
- Monitor and resolve guest requests, feedback, and service standards issues, communicating information to relevant departments.
- Initiate correspondence regarding inquiries, reservations, and complaints.
- Optimize room inventory to maximize revenue.
- Be knowledgeable about emergency procedures as part of a first-response team.
- At least 2 years of experience in a similar role.
- Outgoing, meticulous, and service-oriented individual.
- Knowledge of Opera systems is an asset.
The salary for this position is estimated to be around $60,000 per year, based on industry standards and location.
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