Hotel Operations Director

4 days ago


Singapore GRAND PARK CITY HALL Full time

At Grand Park City Hall, we are committed to delivering exceptional guest experiences and providing a sustainable sanctuary of modern comfort.

Job Description:

We are seeking an experienced Hotel Operations Director to oversee the smooth operation of our hotel. The ideal candidate will have at least 2 years of working experience in a similar capacity and be knowledgeable about Opera systems.

Responsibilities:
  • Conduct thorough inspections of all front-of-house and back-of-house areas to ensure they are clean, organized, and meet safety standards.
  • Plan and conduct regular training sessions for Front Office staff to maintain brand standards.
  • Meet and escort VIP guests to their rooms, ensuring that relevant departments are informed of their arrival.
  • Ensure that all service standards are met, providing constructive feedback to enhance performance.
  • Greet guests promptly, efficiently, and with courtesy, handling complaints with tact and diplomacy.
  • Review arrival lists, noting VIPs and special requests.
  • Ensure that departing guests are thanked for their business and encouraged to return.
  • Maintain accurate guest databases and prepare reports for distribution.
  • Effectively hand over and take over shifts, resolving outstanding issues.
  • Issue keys only to authorized personnel.
  • Authorize rate and room changes, paid outs, and cash advances according to procedures and credit policies.
  • Monitor and resolve guest requests, feedback, and service standards issues, communicating information to relevant departments.
  • Initiate correspondence regarding inquiries, reservations, and complaints.
  • Optimize room inventory to maximize revenue.
  • Be knowledgeable about emergency procedures as part of a first-response team.
Requirements:
  • At least 2 years of experience in a similar role.
  • Outgoing, meticulous, and service-oriented individual.
  • Knowledge of Opera systems is an asset.

The salary for this position is estimated to be around $60,000 per year, based on industry standards and location.



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