Hotel Operations Director

7 days ago

Singapore AMRISE HOTEL PTE LTD Full time
Overview:
A dynamic and ambitious professional is sought to join AMRISE HOTEL PTE LTD as an Assistant Hotel Manager. This role offers the opportunity to take on significant responsibilities, lead by example, and drive results in a fast-paced hotel environment.

About the Role:
This position reports directly to the Hotel Manager and is responsible for supporting the overall operations of the hotel. Key areas of focus include staff management, guest relations, and the continuous improvement of hotel services.

Main Responsibilities:
  • Operational Management:
    • Assist the Operation Manager in overseeing daily operations across Front Office, Housekeeping, and Maintenance departments.
    • Ensure all hotel services meet or exceed established quality standards and operational goals are achieved.
    • Monitor and evaluate departmental performance, providing guidance and support to ensure efficiency and effectiveness.
  • Guest Relations:
    • Maintain a visible presence in the hotel, interacting with guests to ensure satisfaction and addressing any concerns or issues promptly.
    • Oversee guest feedback collection, analyse trends, and implement improvements based on guest insights and managing reviews on various platforms.
  • Staff Management:
    • Support the recruitment, training, and development of hotel staff, ensuring they have the skills to deliver high-quality service.
    • Foster a positive work environment that promotes teamwork, employee engagement, and professional growth.
    • Conduct regular inspections of hotel facilities and services to ensure cleanliness, safety, and maintenance standards are upheld.
  • Reporting & Communication:
    • Prepare and submit operational reports to the Hotel Manager, highlighting key performance indicators, guest feedback, and departmental activities.
    • Facilitate communication between departments to ensure seamless coordination and collaboration.
    • Assist in organising and leading management meetings, staff briefings, and other key hotel functions.

Requirements:
  • Qualifications:
    • A diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Experience:
    • Minimum of 5 years of experience in the hotel industry, with at least 2 years in a managerial or supervisory role.
  • Skills:
    • Strong leadership and management skills, with the ability to motivate and inspire teams.
    • Excellent problem-solving abilities and attention to detail.
    • Proficiency in hotel management software, financial management tools, and MS Office applications.
    • Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.

Working Conditions:
The successful candidate will be required to work flexible hours, including weekends, evenings, and public holidays, to meet the operational demands of the hotel.

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