Hotel Operations Director
3 days ago
Hotel Operations Director
Salary: $4,500-$5,500
About the Role:
We are seeking a seasoned Hotel Operations Director to oversee the daily operations of multiple hotels within our portfolio. This role requires strong leadership, effective communication, and a passion for delivering exceptional guest experiences.
Key Responsibilities:
- Develop and implement operational strategies to enhance efficiency and guest satisfaction.
- Ensure compliance with all health, safety, and regulatory requirements.
- Monitor and manage budgets, ensuring financial targets are met or exceeded.
- Collaborate with department heads to ensure seamless operation across all hotel functions.
- Lead and mentor hotel management teams, fostering a culture of excellence.
- Analyse operational performance and implement improvements as needed.
- Coordinate with sales and marketing teams to drive occupancy and revenue.
- Address and resolve guest complaints in a timely and professional manner.
- Conduct regular site visits to ensure high standards are maintained across all properties.
Requirements:
- Proven experience in hotel operations management, preferably within a cluster or multi-property role.
- Minimum of 5 years of experience in hotel operations management, preferably within a cluster or multi-property role.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Excellent communication and interpersonal skills.
- Ability to make strategic decisions and manage multiple priorities under pressure.
- Familiarity with health, safety, and regulatory requirements in the hospitality industry.
- Strong problem-solving abilities and attention to detail.
- Strong leadership and team management skills.
- Ability to work under pressure and manage multiple priorities.
- Commitment to delivering high-quality guest service.
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for professional growth and career advancement.
- Employee discounts on hotel stays and services.
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