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Senior Executive/Assistant Manager

2 weeks ago

Singapore Ministry of Culture, Community and Youth Full time

What the role is:
Join us in shaping the future of Muslim family institutions in Singapore We're seeking passionate individuals to contribute to the Syariah Court (SYC) and Registry of Muslim Marriages (ROMM).The SYC strives to be a trusted, innovative, and fair judicial body serving the Muslim community, while ROMM aims to be a world-class institution supporting the foundation of strong, stable families. If you're looking for a meaningful career that makes a real difference in people's lives, we want to hear from you.
What you will be working on:
You will deliver SYC's transformed Registry services through digital means, including communicating digitally with Members of Public, managing and resolving service challenges, and performing service recovery where needed. This includes:1) Perform essential administrative tasks such as managing clients' records and maintaining accurate documentation to support day-to-day Court and/or Registry operations.2) Process and verify all types of Registry or Inheritance related electronic filings.3) Provide prompt and professional responses to clients' inquiries via email/system, and ensuring their needs are met with effective solutions.4) Use efficiently, a range of systems including but not limited to the Syariah Case Management System 2 (SCMS2), Queue Management System (QMS), Video Conference Facility (VCF), Webex for daily operations and case management.5) Provide any other support with administrative functions and departmental projects/events, contributing to the successful operations of the organisation.6) Foster a positive, empathetic, and professional attitude toward all clients, ensuring their needs are addressed with care and attention. Resolve issues promptly and ensure a high-quality service experience.
What we are looking for:
Experiences
• Relevant 2 years' experience in customer service or a related field.
• Experience with Customer Relationship Management (CRM) platforms and savvy in navigating computerised systems and new technologies.CompetenciesCustomer Service and Case Management
• Demonstrates ability to manage daily tasks and client interactions effectively in a service-oriented environment.
• Shows initiative in addressing challenges and contributing to service recovery efforts when needed.Customer Experience and Service Design
• Recognises basic customer types and their general needs.
• Assists in improving services by considering simple aspects of the customer's experience.Service Quality and Standards
• Assists in maintaining service quality by following established standards and participating in basic quality checks.
• Contributes ideas for service improvements based on observations.Other Competencies
• Competency in Microsoft Office (particularly Word and Excel), and familiarity with web browsers (e.g., Internet Explorer, Chrome).
• Strong verbal and written communication skills, with an approachable demeanour to effectively handle customer inquiries.
• Strong data analytical skill.Personal Traits
• Strong organisational skills, keen attention to detail, and able to manage multiple tasks effectively.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of digitalisation trends and tools is an advantage.
About Ministry of Culture, Community and Youth
We aim to build a cohesive and resilient society, deepening the sense of national identity and affinity for Singapore through strengthening community bonds, promoting of the arts and heritage, youth engagement, sports development, volunteerism and philanthropy.
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