Customer Success Manager
1 day ago
Customer Success Manager (IT Infra Support) (DSC/JH)We are seeking a Customer Success Manager, IT Infra Support to play a pivotal role in ensuring the successful delivery and ongoing support of Maintenance Systems and projects. This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure customer satisfaction, system reliability, and operational excellence. Responsibilities Participate in project and Maintenance Systems meetings, proposing improvements where necessary. Supervise ongoing projects and Maintenance Systems, coordinating team members to maintain workflow and timelines. Evaluate potential technical issues and collaborate with engineers to develop effective solutions. Manage project-related documentation, ensuring all materials (e.g., system extensions, tech-refresh, obsolescence replacements) are current and properly stored. Liaise with backend support groups to ensure Maintenance Systems\' fulfilment and compliance. Coordinate with external service partners and contractors to facilitate project and maintenance execution. Effectively engage key stakeholders in decision-making and execution processes. Strong negotiation skills with both internal and external stakeholders. Generate and analyse monthly reports, presenting insights and updates to end customers. Oversee system transitions from project delivery to maintenance phase, ensuring smooth handovers and operational readiness. Familiarity with Service Operation metrics and system availability requirements. Manage project budgets, including planning, designing, and defining scope and deliverables. Uphold quality assurance standards and ensure best-in-class deliverables. Proactively monitor project progress and apply corrective actions to resolve issues. Build and maintain high-performing teams aligned with service management goals. Requirements Strong experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations. Certification in ITIL is preferred At least 2 years of experience in team management Have at least 3 years of experience in Cyber Security #J-18808-Ljbffr
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Customer Success Manager
5 days ago
Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time**JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...
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Customer Success Manager
2 weeks ago
Singapore DIGIFY PTE. LTD. Full timeAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value,...
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Customer Success Manager
5 days ago
Singapore Glassbox Full timeSingapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...
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Customer Success Manager
1 day ago
Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full time**Performance of Duties** 1.1 The Employee shall serve the Company as **Customer Success Manager**or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience. 1.2 The Employee shall perform the following duties, including but not limited to: - Manage...
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Customer Success Manager
1 week ago
Singapore ViSenze - Artificial Intelligence for the Visual Web Full timeViSenze is a fast-growing, global Retail AI solution provider trusted by the world’s leading brands, and global retailers, and established as market leader after a decade of driving the adoption of AI and Computer Vision. Recognized as an established market leader and innovator - 2020 CB Insights Top 100 Innovator in Retail - we are looking for a...
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Manager, Customer Success
2 weeks ago
Singapore DDOG SINGAPORE PTE. LTD. Full timeWe’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work. - At Datadog, we place value in...
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Customer Success Manager
5 days ago
Singapore Glassbox Ltd. Full timeGlassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth scale-up that has most recently acquired a strong player in the...
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Customer Success Manager
2 weeks ago
Singapore Digify Full timeDigify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications. Digify is used in 138 countries today. We...
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Customer Success Manager
2 weeks ago
Singapore REFINITIV ASIA PTE. LTD. Full timeThis role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions.We are looking for a highly motivated and hard-working professional to join our Customer...
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Customer Success Manager
7 days ago
Singapore LSEG Data & Analytics Full timeThis role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions. We are looking for a highly motivated and hard-working professional to join our Customer...
