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Delivery & Operations Director | Strategic Project Management, Creative Services
The Role
In this role, you will be a key player in ensuring our APAC operations run efficiently. You'll handle financial management, HR functions, administration, and office management to support our team’s success. Your mission is to create an environment where our employees can thrive while keeping all processes seamless and well-coordinated.
Responsibilities
Finance (Compulsory)
Support billing and accounts receivable functions.
Assist with accounts payable processing.
Help prepare financial and management reports, ensuring compliance with local accounting standards and tax regulations.
Assist with quarterly GST filings and tax computations.
Process employee expenses and claims.
Maintain and update the APAC Overheads Budget & Forecast for management reporting.
Administer payroll systems, healthcare benefits, and other employee needs.
Manage review and approvals for staff and company credit card expenses.
Track software subscriptions and other overhead-related procurement costs.
Human Resources (Compulsory)
Handle employee benefits administration (e.g., childcare leave) in line with HR policies.
Address employee inquiries and resolve conflicts with discretion and professionalism.
Implement HR policies to align with company objectives and legal standards.
Set up and maintain digital employee records.
Oversee HR system setup and functionality in collaboration with IT.
Manage staff visas and group medical insurance.
Assist with onboarding and offboarding processes, compliance, and training.
Operations and Administration
Ensure day-to-day office operations run smoothly, working with other regions to streamline APAC workflows.
Coordinate office maintenance, supplies, procurement, and internal company events.
Optimise workflows to enhance organisational efficiency.
Track timesheets, send reminders, and handle HR-related letters.
Take operational meeting notes, manage follow-ups, and ensure task completion.
Maintain and update company policies and insurance.
Handle staff travel arrangements and approvals for business trips.
Manage mobile contracts and storage units.
Assist with vendor-related contracts and NDAs.
Support
Collaborate with department heads and regional management to align administrative functions with company goals.
Participate in cross-functional projects to drive organisational improvements.
Address administrative challenges with effective problem-solving.
Introduce innovative administrative tools and technologies to boost productivity.
Requirements
Diploma/Degree in Finance, Accounting, Business Administration, HR, or related field.
Minimum of 3 years’ experience in finance, HR operations, administration, or office management.
Solid understanding of HR policies, labor laws, and best practices.
Familiarity with accounting software (e.g., NetSuite, Workamajig) and HR tools like BambooHR.
Proficiency with Microsoft Office Suite.
Strong communication and interpersonal skills.
Highly accurate, independent, and detail-oriented.
Effective problem-solving skills and adaptability in a dynamic environment.
Eagerness to learn and embrace new skills and processes.
About MOI
MOI is the world’s leading global multi-specialist B2B agency, with offices in London, New York, Seattle, Dubai, Singapore, Munich, and Sydney.
As Best Agency of the Year (B2B Marketing Awards 2022) and Best Company to Work For (Best Companies), we’re committed to redefining the business of creativity as the catalyst for B2B growth. Why? Because we believe B2B experiences can be so much better.
We embrace different and deliver on our vision through our proprietary approach to strategy-informed creative thinking. Our Turning Heads methodology combines the best of strategic consulting, creative thinking, media, technology, and sales expertise. This enables us to develop intelligent, head-turning solutions which create change and empower our clients to differentiate, transform, and grow.
Some of the world's largest tech organisations trust us to turn the heads that count, including Adobe, Ciena, Dropbox, Facebook, AWS, Google Cloud, Oracle, ServiceNow and Proofpoint.
We are committed to creating a workplace that values equality, diversity, and inclusion. We believe that a diverse and inclusive workforce not only fosters innovation but also ensures that every individual's unique perspective is celebrated and respected. We are an equal opportunities employer and are dedicated to providing a work environment that embraces all backgrounds, experiences, and perspectives. At MOI, all qualified applicants will be considered for employment without regard to age, disability, ethnicity, sexual orientation, or any other protected basis under appropriate law. We strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please let us know in your application if you require an accommodation during the interview process.
Other Information:
Office hours:
Usually 9am - 6pm. However, due to workload and International client demands, this could change.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Administrative
Industries
Marketing Services
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