Senior officer, chargeback, cards operations processing center
3 days ago
Senior Officer, Chargeback, Cards Operations Processing CenterLocation: Alexandra (City Area), SG, 048624
Company: United Overseas Bank Ltd
About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the DepartmentGroup Technology and Operations (GTO) provides software and system development, information technology support services and banking operations. We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure. Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Job ResponsibilitiesAnalyzing various chargeback scenarios
Processing chargeback requests
Providing operations support on administrative tasks and projects, e.g., data entry and documentation handling
Completing all requests with accuracy and within the agreed Service Level Agreement
Managing and resolving customers’ and business units’ feedback/complaints and queries promptly
Identifying opportunities to improve productivity, risk controls, efficiency and service quality in the team
Supporting digitization efforts driven by the management and ad-hoc/admin tasks assigned
Job RequirementsA recognized degree holder with 1-2 years of working experience
Open to entry-level; training is provided
Able to multi-task and cope with change and diversity in a fast-paced environment
Possess strong analytical and problem-solving skills, able to think objectively and 'think outside the box' when analyzing issues
Meticulous with an eye for details and a quality mindset
Strong cross-functional collaboration and communication skills, driving outcomes through influence and negotiations
Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Power Point
Team player, self-motivated, and resourceful
Open to contract role
Be a part of UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.#J-18808-Ljbffr
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Senior Card Chargeback Manager
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