Assistant Vice President, Chargeback, Card Operations Processing Center
3 weeks ago
Posting Date: 11 Nov 2024
Location:
Singapore (City Area), SG
Company: United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Job Responsibilities
- Supervise and manage chargeback team.
- Oversee the end-to-end chargeback process, plan and manage resources to ensure timely and accurate resolution of disputed transactions in compliance with schemes regulations and industry standards.
- Review and approve complex or escalated chargeback cases.
- Provide regular training to equip the team with strong foundation in chargeback related processes and knowledge.
- Lead and coach staff to a high standard of performance, productivity and service quality
- Communicate effectively and maintain good rapport with internal and external stakeholders for effective and timely dispute resolutions or to address any customer/operational issues.
- Prepare and analyze data for management reporting and ensure operation procedures are kept up to-date; identify opportunities for process improvement to streamline chargeback processes, improve productivity and enhance customer experience.
- Conduct internal reviews / tests to ensure Bank's policies, guidelines, operations control and compliance requirements are strictly adhered to.
- Bachelor Degree with 5 to 10 years of retail banking operations, especially in Cards Charge Back processing and/or Unsecured Operations
- Sound knowledge of Cards schemes dispute rules
- Experience in change management projects, including successful RPA and automation implementations.
- Strong organizational and management skills
- Strong analytical and problem solving skills
- Strong interpersonal and communication skills.
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a difference.
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Singapore United Overseas Bank Ltd. Full timeAssistant Vice President, Chargeback, Card Operations Processing Center Location: Singapore (City Area), SG Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we...
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