
Service Experience Innovator
1 week ago
Job Description ">
We are seeking a Service Designer to craft innovative, enterprise-wide platforms and service workflows that elevate the resort experience. The role bridges digital interfaces and operational processes, employing human-centred methods to design seamless guest and employee journeys.
">Required Skills and Qualifications
">- A minimum of 2 years of experience in Service Design, UX, or a related field with proven success in service innovation;
- Hands-on experience in hospitality, retail, or similar industry, with a strong grasp of operational challenges and opportunities;
- Proficiency in design and research tools (e.g., Figma, wireframing, prototyping);
- A strong portfolio showcasing service design expertise and successful projects;
- Strong analytical and problem-solving abilities to address complex service challenges;
- Knowledge of design language systems, component libraries, UI/UX best practices, and customer experience fundamentals;
- Excellent communication and collaboration skills to engage with senior leaders, product, and technical teams;
- Strong time-management and multi-tasking abilities with the capacity to work independently and in teams.
Benefits
">- Develop comprehensive service blueprints mapping guest and employee experiences;
- Collaborate with operations and IT to design and implement impactful service solutions;
- Create seamless omnichannel workflows ensuring consistent experiences across touchpoints;
- Build and iterate prototypes to test, refine, and improve service concepts;
- Define and track service KPIs measuring customer satisfaction, employee engagement, and business outcomes;
- Leverage data and insights to inform design decisions and drive continuous improvement.
Others
">Please submit your updated resume for consideration.
">Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
">EA License No.
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