Innovative Experience Designer

7 days ago

Singapore beBeeServiceDesigner Full time $80,000 - $120,000

Job Summary

We are seeking a Service Designer to craft innovative, enterprise-wide platforms and service workflows that elevate the resort experience. The role bridges digital interfaces and operational processes, employing human-centred methods to design seamless guest and employee journeys.

Key Responsibilities
  • Develop comprehensive service blueprints mapping guest and employee experiences;
  • Collaborate with operations and IT to design and implement impactful service solutions;
  • Create seamless omnichannel workflows ensuring consistent experiences across touchpoints;
  • Build and iterate prototypes to test, refine, and improve service concepts;
  • Define and track service KPIs measuring customer satisfaction, employee engagement, and business outcomes;
  • Leverage data and insights to inform design decisions and drive continuous improvement.
Mandatory Skills and Qualifications

We are looking for candidates with:

  • A minimum of 2 years of experience in Service Design, UX, or a related field with proven success in service innovation;
  • Hands-on experience in hospitality, retail, or similar industry, with a strong grasp of operational challenges and opportunities;
  • Proficiency in design and research tools (e.g., Figma, wireframing, prototyping);
  • A strong portfolio showcasing service design expertise and successful projects;
  • Strong analytical and problem-solving abilities to address complex service challenges;
  • Knowledge of design language systems, component libraries, UI/UX best practices, and customer experience fundamentals;
  • Excellent communication and collaboration skills to engage with senior leaders, product, and technical teams;
  • Strong time-management and multi-tasking abilities with the capacity to work independently and in teams.
Benefits

This role offers:

  • The opportunity to work on high-profile projects that drive business growth and customer satisfaction;
  • A collaborative and dynamic work environment that fosters innovation and creativity;
  • Professional development opportunities to enhance your skills and expertise;
  • A competitive compensation package and benefits.
About Us

We are a leading provider of innovative solutions that enhance the resort experience. Our team is passionate about delivering exceptional results and making a meaningful impact on our customers' lives.

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