Service Designer

6 days ago

Singapore beBeeService Full time $80,000 - $120,000
Service Innovation Role

We're seeking a skilled professional to craft innovative platforms and service workflows that enhance the resort experience. This role bridges digital interfaces and operational processes, leveraging human-centered methods to design seamless guest and employee journeys.

Key Responsibilities:
  • Develop comprehensive service blueprints mapping guest and employee experiences.
  • Collaborate with operations and IT to design and implement impactful service solutions.
  • Create seamless omnichannel workflows ensuring consistent experiences across touchpoints.
  • Build and iterate prototypes to test, refine, and improve service concepts.
  • Define and track service KPIs measuring customer satisfaction, employee engagement, and business outcomes.
  • Leverage data and insights to inform design decisions and drive continuous improvement.

Requirements:
  • Minimum 2 years of experience in Service Design, UX, or a related field with proven success in service innovation.
  • Hands-on experience in hospitality, retail, or a similar industry, with a strong grasp of operational challenges and opportunities.
  • Proficiency in design and research tools (e.g., Figma, wireframing, prototyping).
  • Strong portfolio showcasing service design expertise and successful projects.
  • Strong analytical and problem-solving abilities to address complex service challenges.
  • Knowledge of design language systems, component libraries, UI/UX best practices, and customer experience fundamentals.
  • Excellent communication and collaboration skills to engage with senior leaders, product, and technical teams.
  • Strong time-management and multi-tasking abilities with the capacity to work independently and in teams.

Benefits:
  • Pasionate about user experience and service design with a guest- and employee-centric mindset.

About the Opportunity:

This is a contract role offering a unique chance to make a significant impact on the resort experience. If you're a motivated individual with a passion for service design, we encourage you to apply.

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