Service Designer

7 days ago

Singapore SCIENTE Full time

Job Summary
We are seeking a Service Designer to craft innovative, enterprise-wide platforms and service workflows that elevate the resort experience. The role bridges digital interfaces and operational processes, employing human-centred methods to design seamless guest and employee journeys.
Mandatory Skill-set
Minimum 2 years of experience in Service Design, UX, or a related field with proven success in service innovation;
Hands-on experience in hospitality, retail, or a similar industry, with a strong grasp of operational challenges and opportunities;
Proficiency in design and research tools (e.g., Figma, wireframing, prototyping);
Strong portfolio showcasing service design expertise and successful projects;
Strong analytical and problem-solving abilities to address complex service challenges;
Knowledge of design language systems, component libraries, UI/UX best practices, and customer experience fundamentals;
Excellent communication and collaboration skills to engage with senior leaders, product, and technical teams;
Strong time-management and multi-tasking abilities with the capacity to work independently and in teams.
Desired Skill-set
Passion for user experience and service design with a guest- and employee-centric mindset.
Responsibilities
Develop comprehensive service blueprints mapping guest and employee experiences;
Collaborate with operations and IT to design and implement impactful service solutions;
Create seamless omnichannel workflows ensuring consistent experiences across touchpoints;
Build and iterate prototypes to test, refine, and improve service concepts;
Define and track service KPIs measuring customer satisfaction, employee engagement, and business outcomes;
Leverage data and insights to inform design decisions and drive continuous improvement.
How to Apply
Please send your updated resume to

at the earliest. When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, available at SCIENTE's website (
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
Additional Information
Seniority level: Associate
Employment type: Contract
Job function: Information Technology, Design, and Analyst
Industries: IT Services and IT Consulting, Hospitality, and Retail
Confidentiality is assured. Referrals increase your chances of interviewing at SCIENTE.
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