Lead Executive

4 days ago

Singapore Public Service Division (Singapore) Full time

Overview
Join to apply for the
Lead Executive / Assistant Manager, ServiceSG Centre Ops & Planning, ServiceSG
role at
Public Service Division (Singapore) .
The operating environment of the Public Service is undergoing fundamental and rapid change. The issues we face are complex and multi-faceted, which impact the way the Public Service operates and organises itself. To prepare the Public Service for these changes, we have begun the journey towards Public Sector Transformation (PST).
As part of the current phase of PST, we aim to be on par with globally leading companies in our delivery of public services. A key transformation in the delivery of citizen services is to take a citizen-centric service journey approach to organising services. Our aim is to transform the current citizen experience of having to navigate across different public agencies to an experience of the Public Service "knowing, understanding and interacting with me as One". In addition, we will be tapping on digitalisation to achieve more efficient and effective service delivery by 2023.
PSD/ServiceSG operates a network of ServiceSG Centres which serves as a "one stop physical concierge" for citizens who are not able to transact digitally with the Government. Citizens could get help on close to 600 government services. This has helped to achieve a higher customer satisfaction and shorter transaction times. ServiceSG continues to scale the network of ServiceSG Centres to reach even more citizens, with one more centre setting up by 2026.
What You Will Be Working On
Reporting to the Manager/ Senior Manager/Assistant Director, you will be responsible for supporting the establishment, expansion and operational planning of the network of ServiceSG Centres, across multiple functions including operations planning, facilities management, and contract & procurement.
(Specific Areas of Responsibilities)
Contract Management
Develop service contracts and MOUs such as tenancy/rental agreements and maintenance services. This includes creating and drafting agreements that define the terms and conditions of a business relationship, including scope (where applicable), timelines,

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