TS Implementation Engineer

5 days ago

Singapore NTT Full time

As a Technical Services Implementation Engineer (L2) at NTT DATA, your primary responsibility is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). You will be tasked with performing configurations, action installations, and attending to break/fix events.Key Roles and Responsibilities:- Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.- Take responsibility for problem resolution and troubleshooting.- Respond to escalated client requests and support client applications to a first-line resolution.- Escalate complex problems to relevant third parties.- Assist with the documentation of standard operating procedures relating to installations and fixes.- Compile and maintain project administration.- Conduct elementary presentations within the customer's organization.- May be required to perform periodic telephonic duty on the technical service desk, providing second-line telephonic support to customers.- Expected to take ownership of relevant technologies according to domain or specialization.Knowledge, Skills And Attributes:- Basic understanding and appreciation of technical design and business principles.- Demonstrates fundamental project management and administration ability.- Display customer engagement skills.- Demonstrate relevant domain specialist knowledge.- Good verbal communication skills.- Client-focused and display a proactive approach to solving problems.- Ability to work under pressure.Academic Qualifications And Certifications:- Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.Required Experience:- Moderate level of years of experience in a technical implementation engineering or a similar role.- Demonstrated experience engaging with clients and conducting presentations.- Demonstrated project administration and documentation experience.Workplace Type:On-site Working.About NTT DATA:NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. With a strong focus on R&D, NTT DATA invests over $3.6 billion each year to help organizations and society move confidently into the digital future. As a Global Top Employer, NTT DATA has experts in more than 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is also one of the leading providers of digital and AI infrastructure globally.NTT DATA is an Equal Opportunity Employer.,
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