Employee Relations Advisor Specialist

Overview
Employee Relations Advisor Specialist at FIS — Type of Hire: Experienced (relevant combo of work and education); Education: Associate's Degree; Travel: 0%.
What You Will Be Doing
As an Employee Relations (ER) Advisor Specialist, you will be responsible for:
Guidance and Compliance: Provide expert guidance to management on employee relations matters, ensuring compliance with employment laws and company policies
Investigation: Conduct thorough investigations into intricate, HR-related employee grievances and ethics cases, resolving conflicts and recommending appropriate actions
Consultation: Handle consultation actions such as TUPE, with external support for larger actions
Terminations: Handle sensitive, in-depth, and escalated involuntary terminations, with involvement in all involuntary exits in certain countries
Labor Relations (APAC Countries):
Administer and facilitate work agreements between works councils, unions, employees, and managers
Support FIS Works Council leaders/presidents, draft proposals, and communicate between parties and unions as appropriate
Investigate complaints raised to the works councils
Manage workplace relationships between employees, management, and unions
Serve as a point of contact for labor inspections and queries
Training: Deliver training programs for managers and employees on employee relations topics, such as conflict resolution and effective communication
What You Will Need
Conflict Resolution/Negotiation: Ability to mediate disputes and negotiate agreements effectively
Knowledge of Employment Laws: In-depth understanding of local and international employment laws and regulations
Problem Solving: Strong analytical skills to identify issues and develop effective solutions
Empathy: Ability to understand and share the feelings of others, fostering a supportive work environment
Active Listening: Excellent listening skills to fully understand and address employee concerns
Communication Skills: Strong verbal and written communication skills to convey information clearly and effectively
Organizational Abilities: Exceptional organizational skills to manage multiple tasks and priorities efficiently
Strategic Oversight: Ability to provide strategic direction and oversight in employee relations matters
Compliance Expertise: Strong knowledge of compliance requirements to ensure adherence to laws and regulations
Employment Law Knowledge: Demonstrating a working knowledge of employment law
Microsoft Office Proficiency: Proficiency in Microsoft Office applications, such as Excel and Word
Confidentiality: Demonstrating an ability to work with confidential information
Market Awareness: Clear understanding of and strong focus on the external market, competitors, regulatory, and marketplace trends
Attention to Detail: Attention to detail, analytical/reasoning, interpersonal, organizational, and problem-solving skills
Cross-Functional Teamwork: Ability to work effectively in a cross-functional team environment
Data Analysis: Ability to draw accurate conclusions from raw data
Interpersonal Skills: Ability to interface with all levels of employees
Flexibility: Ability to prioritize, multi-task, and maintain flexibility in a fast-paced, changing environment
Relationship Building: Ability to establish and maintain effective working relationships with employees, vendors, clients, and the public
Judgment and Business Acumen: Sound judgment, business acumen, influencing skills, and proactive approach to effectively address sensitive employee issues
Years Of Experience
Minimum of 10 years of progressive HR experience, with a strong emphasis on employee relations as the primary focus area
What We Offer You
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
IT Services and IT Consulting
Financial Services
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