This is an IT support group | Network Engineer
12 hours ago
You will be working side by side with the network core team in ensuring network availability and serviceability for a secure, resilient and stable distributed environment. Your primary responsibility is to support and maintain the network access layer for our enterprise networks. You will manage access to the wired and wireless networks; ensuring last-mile connectivity for multiple locations. In addition, you will also manage the network communications rooms at these locations; providing cabling interconnect services for structured cabling, and liaising with Facilities Management to ensure uninterrupted power and cooling delivery to the rooms. You may be called upon to support certain network functions in the Data Centre.
This is a 24 x 7 job scope and you will be required to work at scheduled after-office hour maintenance activities and respond to ad-hoc unscheduled events.
Job Scope:
Administer and support network infrastructure including network routers, switches, wireless access points, WLAN controllers, AAA servers and encryptors
Respond and diagnose tickets related to network access and performance issues
Service and close support tickets to relocate or add client endpoints' wired network access
Service and close support tickets to resolve client endpoints' wireless access
Troubleshoot, triage and resolve client endpoints' 802.1X authentication/authorization access issues and escalate, if necessary, L2 and L3 issues
Monitor availability of network access and provide immediate response and/or investigation to system alerts
Troubleshoot and assist with root cause analysis of incidents replacing failed network components
Support and perform routine automation tasks to ensure compliance for secure configuration, configuration backup management and routine firmware upgrades/updates
Manage operational activities and implement changes
Track network equipment support lifecycle, procure and support refresh activities to project closure and payment
Track equipment maintenance support agreements and telco circuits contracts, procure contract renewal and make payment
Support project teams in the delivery of wider IT services Inventory and Documentation
Create and maintain clear and concise documentation of the environment
Maintain up-to-date documentation on rack layout and cabling interconnects
Manage and maintain up-to-date inventory control
Perform periodic inventory audits and review
Adhere to organisation procedure to retire obsoleted equipment
Requirement:
Diploma or Degree holders with 1 to 2 years of working network experience in management of LAN and WAN environment
Preferably with formal technical certification such as Cisco CCNA
Experience in scripting and programming with network automation tooling on Ansible, Python, Terraform, GitLab is a plus
Strong customer service orientation with good communication skills
Self-motivated with attention to details
Ability to work independently and effectively in a team environment
Good to have:
TCP/IP, Ethernet, VLAN, Spanning Tree, 802.1X, HSRP/VRRP, 802.11x Wi-Fi
Static routes, OSPF, EIGRP
Good working knowledge and hands-on experience in network administration and support of Cisco routers and switches
Cisco Wireless Access Points
Cisco Wireless LAN Controllers
Cisco ISE (Identity Service Engine)
Network monitoring solutions such as CheckmK
WAN and Internet access services
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