Customer Service Helpdesk Assistant

5 days ago

Singapore CUBE PAYMENT SERVICES PTE. LTD. Full time

Build your career with CubePay We are seeking passionate individuals who enjoy solving problems, collaborating with others, and advancing in a supportive environment. As part of our team, you'll handle customer inquiries, provide technical assistance, and ensure smooth daily operations for our merchants. Working Hours: From 9:00 PM to the next day 9:00 AM , 5 days a week (Mon-Fri), including Public Holiday. Responsibilities Attend to merchant inquiries promptly and professionally Provide first-level technical support to merchants over the phone (step-by-step troubleshooting, coordinating with technicians when needed) Perform accurate daily administrative data entry Handle document scanning, filing, and data verification tasks Maintain and update customer inquiries, issues, and resolutions in the internal portal Stay calm and professional when handling customer stress or complaints during troubleshooting calls Support other customer care or technical duties as assigned ✅ Requirements Experience in customer service or technical support will be an advantage Candidates with no prior experience but who are eager to learn and can handle customers professionally are encouraged to apply Strong communication skills with a pleasant and approachable personality Able to handle pressure, multitask, and remain calm under stress Detail-oriented, organized, and responsible Proficient in computer use (Excel, Word, and common office applications) What We Offer Competitive salary package Medical benefits and staff welfare On-the-job training with opportunities to pick up technical skills A supportive and friendly team culture Career growth in a stable and expanding company Ready to grow with us? Apply now. Immediate Start Preferred. Thank you.

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