Client Service Manager

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AVP, Client Service Manager - C12 - SINGAPORE
role at
Citi
Join to apply for the
AVP, Client Service Manager - C12 - SINGAPORE
role at
Citi
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The Client Service Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
Responsibilities:
Directly manages a team of up to 25 associates to achieve individual and team performance goals.
Coaches and mentors the team to a customized client base handling client requests and delivering a remarkable client experience. Ability to communicate with employees in a positive manner encouraging awareness and performance skills
Manages various performance and productivity objectives through the use of sales force and various other systems
Provides leadership, guidance and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written
Creates and fosters a trusting and engaging work environment with a focus on employee retention
Ensures a culture of accountability, integrity and respect
Participates in various group projects and continuous quality improvement activities
Participates in recruitment activities as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
5-8 years relevant experience
Project management experience
Education:
Bachelor’s/University degree or equivalent experience
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Job Family Group:
Commercial and Business Sales
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Job Family:
Client Service
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Seniority level
Seniority level Not Applicable
Employment type
Employment type Full-time
Job function
Job function Business Development and Sales
Industries Banking, Financial Services, and Investment Banking
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