Executive/ Senior Executive/ Manager
7 days ago
What the role is:
The Strategic Communications & Engagement Division (SCED) oversees the planning, development and execution of public communication strategies and public engagements as well as the management of MND’s social media strategies and platforms to communicate the Ministry’s policies and programmes. SCED’s communications and outreach functions include issues management, media relations, digital communications, events management, marketing communications, publications, and stakeholder engagement. These functions are conducted in an integrated manner to maximise MND’s communications and outreach efforts and to ensure greater synergies across the MND family agencies.
What you will be working on:
Customer Service & Case Management
Handle public queries through multiple channels including:
Phone calls
Email
Social media
Other touchpoints
Service Operational Management
Manage day-to-day email operations
Assist in daily triaging of incoming queries
Perform case assignment to officers-in-charge
Generate basic reports using data management tools
Additional Responsibilities
Manage project administrative matters
Undertake other ad hoc duties as required
What we are looking for:
Prior experience in Quality Service Management (QSM) work
Experience working in similar Ministry or government agency setups
Ability to manage high volumes of cases and compile simple data reports using data management tools
Proficiency in Excel for data entry, tracking, and generating basic reports
Excellent communication skills
Adaptability to work in a dynamic environment
About Ministry of National Development
The Ministry of National Development (MND), the lead government agency responsible for land use planning and infrastructure development, aims to transform Singapore into an endearing home and a distinctive global city. At MND, we aspire to create a quality, vibrant and sustainable living environment for our people. We also strive to shape Singapore into a world-class city of knowledge, culture and excellence – one which keeps pace with global challenges and the rising aspirations of Singaporeans.
Our Vision:
An Endearing Home, A Distinctive Global City
Our Mission:
Develop world-class infrastructure, Create a vibrant and sustainable living environment, Build rooted and cohesive communities
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