Technology Support Lead, Credit Trading

2 weeks ago

Singapore JPMorganChase Full time

Technology Support Lead, Credit Trading J.P. Morgan Chase Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. Job Responsibilities Provide end-to-end application or infrastructure service delivery for the successful business operations of the firm. Execute policies and procedures that ensure operational stability and availability. Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools. Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration. Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. Support critical and complex batch processing applications. Batches run on Autosys and internal developed framework. Work with development teams on a regular basis to ensure all issues and stability/resiliency enhancements are tracked. Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions. Work on global production management objectives and develop meaningful relationships to achieve common goals and automation projects to eliminate toil. Implement robust monitoring to proactively identify system issues and perform Start of Day checks. Required Qualifications, Capabilities, And Skills Bachelor's degree or equivalent experience in Computer Science (including programming, networking). 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services. Experience managing applications or infrastructure in a large‑scale technology environment both on premises and public cloud. Proficient in observability and monitoring tools and techniques. Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework. Preferred Qualifications, Capabilities, And Skills Working knowledge in one or more general purpose programming languages and/or automation scripting. Practical experience with public cloud. About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr

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