Trade Support Engineer

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

Our Global Trade Support team provides mission critical support for many of our proprietary and third-party trading systems as well as our proprietary middle and back-office systems. We support a wide variety of trading teams globally who are participating in many different markets and asset classes. The team provides technical support and engineering functions that include application support in testing and production environments, software deployment and configuration, and system monitoring. We work with stakeholders and service providers both internally and externally to ensure a stable and efficient working environment for our trade teams.

What you'll do in this role:

• Work as part of a global team to establish best-in-class production support, efficient software deployment, configuration processes, and proactive monitoring, with goals of anticipating and avoiding issues before they occur, minimizing downtime and quick recovery from incidents in a 24x7 trading environment.
• Ensure maximum trading system availability to avoid missing any key trading opportunities.
• Troubleshoot trading system production incidents, whether technical or non-technical in nature. Work with internal teams responsible for proprietary and third-party trading systems and services as well as external teams such as exchanges, brokers and software or service vendors, in time-critical situations.
• Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development and various management teams around the globe.
• Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
• Build documentation for common procedures, troubleshooting scenarios and system architecture.

What's needed in this role:

• Superior troubleshooting skills and the ability to navigate issues which may not have a pre-defined runbook process.
• Strong communication skills. The ability to communicate clearly and concisely with colleagues from many different backgrounds both written and verbally. An understanding of appropriate levels of communication to ensure colleagues and stakeholders remain aware of current status and ongoing efforts during troubleshooting, investigations and projects.
• The ability to work autonomously while still leveraging the knowledge and skillset of colleagues.
• Prior experience supporting high performance trading systems, proprietary trading systems experience preferred.
• Script development experience a plus.
• Linux & Windows platform support experience in a large-scale production environment.
• Demonstrated knowledge of network communications, including use of multicast networking.
• Must have some flexibility in work schedule to help ensure team coverage; rotating on-call coverage required.
• Curiosity and the desire to fully understand the technologies and systems you are working with.
• Strong organizational skills, including ability to effectively plan and prioritize.

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