IT Application Support Specialist
1 week ago
IT Application Support Specialist (Coupa)
We are seeking a highly motivated and detail-oriented IT Application Support Specialist to manage, configure and support applications. The role involves providing technical and functional expertise to ensure the smooth operation of the IT systems, resolving issues promptly, and collaborating with various teams to enhance user experience and system efficiency.
Main Responsibilities
Change Request Management:
Collaborate with business users to assess, prioritize, document, and implement Change Requests (CR) in the Coupa platform.
Ensure CRs are implemented in compliance with organizational policies and standards.
Test and validate CR implementations to confirm alignment with business requirements and workflows.
Application Support and Issue Resolution:
Act as the primary support contact for the Coupa platform, addressing technical issues and user concerns promptly.
Investigate and resolve system incidents while ensuring adherence to service level agreements (SLAs).
Liaise with Coupa support and internal IT teams for escalation and resolution of complex issues.
System Configuration and Optimization:
Configure and maintain system settings for procurement workflows, purchase requisitions, purchase orders, invoices, and payments.
Set up and maintain approval hierarchies and rules to align with organizational procurement policies and financial approval limits (FAL).
Identify opportunities to streamline procurement and approval workflows, enhancing efficiency and user experience.
Work closely with stakeholders to ensure system configurations align with business needs, particularly in financial approval and governance processes.
Assist in supplier onboarding and ensure suppliers are correctly registered and set up within the Coupa system.
Maintain and update supplier records, including payment terms, contact information, and catalog items.
Documentation and Compliance:
Maintain accurate and comprehensive documentation, including workflows, system configurations, technical specifications, user guides, and standard operating procedures.
Adhere to IT service management and change management standards to ensure consistency and compliance.
Training and Stakeholder Communication:
Provide training and guidance to end-users to ensure effective adoption and use of Coupa functionalities.
Communicate system updates, changes, and new features to stakeholders in a clear and timely manner.
Requirements:
Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field.
Minimum 3 years of hands-on experience working with Coupa P2P modules and platform administration (Ideally, Coupa certification covering this.)
Strong understanding of Financial Approval Limit (FAL) configurations and procurement approval workflows.
Experience in system integrations, APIs, and ERP interfaces.
Familiarity with Change Request processes and system implementation cycles.
Others:
Strong analytical and problem-solving abilities.
Excellent communication skills with the ability to work with both technical and non-technical stakeholders.
Ability to manage multiple priorities and deliver quality results under tight deadlines.
Ability to work effectively in a team environment.
Strong interpersonal skills to engage with both technical and non-technical stakeholders.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage
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