Technical Support Specialist
7 days ago
**Job Description:**
We are an IT support group seeking a highly skilled and dedicated individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing front-line technical support to customers via telephone and email.
- Key Responsibilities:
- Manage customer requests and enquiries in a professional and timely manner.
- Liaise with vendors on all hosting matters.
- Perform basic troubleshooting of technical and non-technical issues faced by customers with their web hosting plans and services.
- Assist with miscellaneous job-related duties as assigned.
- Purchase/Renew domains.
- Able to perform administrative duties.
- Installation and maintenance of computer hardware and software applications.
- Maintenance of internal network infrastructure and troubleshooting including WAN, LAN and WIFI issues.
- Maintaining our servers.
Requirements:
To succeed in this role, you will need the following skills and qualifications:
- Relevant experience in supporting IT related duties.
- Outstanding customer service skills and a dedication to the customer service experience.
- Knowledge of FTP, DNS and cPanel preferred.
- Knowledge of Linux, Windows, Microsoft Office, Git, AWS, Google Cloud.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
- Proven analytical and problem solving skills.
- NITEC/Diploma in Computer Science, Information Technology or equivalent.
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