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Technical Support Specialist
3 weeks ago
Your Next Company
My client is a Cloud SaaS based Technology solutions company with presence across 25 countries. Their clients range across 17,000 hotels in more than 150 countries and with their rapid expansion, they are looking to hire a Technical Support Specialist (Japanese) into the team.
What You Will Be Doing
Ensure processes are followed for smooth implementation and activation
Set up products and record/update all tasks and status into Salesforce CRM
Log tickets and ensure level 1 resolutions are solved
Follow up with onboarding journey
Escalate to level 2 support when needed
Manage and investigate/analyse clients' needs and queries with the assigned Account Manager
What You Should Have
1-3 years of experiences in a technical support/customer service role
Experiences with B2B Technology companies or hotels / travel companies
Knowledge in Google Suite or Salesforce is a plus
Proficiency in Japanese is a must due to the nature of customers/market which you will be engaged with/in
**Raymond Ler**: Registration ID No.: R1876114 | EA License No.: 07C3924 | Company Registration No.: 201314085N