Regional Field Service Operations Manager
6 days ago
Regional Field Service Operations Manager
Location: Singapore, SG, 229832
Work Site: Hybrid
Duration: Permanent / Unlimited
Date: Mar 14, 2025
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines. Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries. We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions.
Summary
Join our dynamic team as we elevate our regional service operations to new heights. As a pivotal leader, you will spearhead the evaluation and transformation of our service workshop and field service operations within the region, aligning them with our global standards and strategic objectives. Your role will involve developing an efficient operating model, implementing value stream methodologies, and driving Bühler operation model towards organizational effectiveness. You will also lead and mentor local service operations leaders, ensuring the growth and development of a high-performing, client-focused team.
Job Responsibilities
In implementing our global standards in the region’s service operations:
- Evaluate the current state and operating model of Service Operations (intended scope: service workshop, field service)
- Develop a future state operating model and prioritized execution plan in line with the group service strategy that elevates our customer service regional organization
- Implement the value stream methodology in the region in the areas of responsibility. Build a rigorous, data-driven operating cadence to monitor, measure and act on key KPIs.
- Drive the implementation of the Bühler onion model. Transfer the relevant resources from businesses to regions.
In building a highly effective service operations organization across the region:
- Optimize deployment of resources across the region based on data-driven capacity planning.
- Operate the value streams and adjust supply and demand within the value streams. Manage key operational and administrative responsibilities including budget management, reporting, forecasting, etc.
- Drive demand for the assigned value streams
- Implement standards and business rules for the assigned value streams, e.g. EHS, service rates, etc.
- Embrace a “customer centric” approach of the end-to-end customer journey experience across the appointed portfolio during the entire life cycle.
- Embrace an innovation mindset considering new technologies and ways of working that drive operating efficiencies and deliver exceptional customer experience.
In being the functional leader of all local service operations leaders in the region:
- Provide day-to-day operational support and guidance to all local and sub-regional service operations leaders, and implement the strategic service operations initiatives.
- Attract, develop and retain a dynamic, client-centric service team with a strong focus on developing new talent.
- Expand existing training and enablement programs to build a robust onboarding and ongoing talent development program.
Qualifications
• Driving the assigned field of operation i.e. value streams independently
- Taking top and bottom line responsibility in the assigned value streams
- Build and lead a cross-departmental team
- Bachelor’s degree; MBA or other advanced degree/accreditation is strongly preferred.
- Leadership experience in customer service in a B2B environment
- Strong operations management with multi-channel customer support background
- Highly effective at operating in complex matrix organizations
- Proven people development and coaching skills.
- Experience in implementing and managing large scale transformation projects.
- Entrepreneurial spirit combined with a high assertiveness
- Ability to communicate on executive level
- Confident manner and good presentation skills
- Team player with a strong ability to cross-sectorial mobilization of employees.
At Bühler, we are not only offering working opportunities and international exchange of like-minded professionals. We are more than just a global company. Our value proposition to transform the way companies feed and move the world is driving positive change in the industries in which we operate globally. Become a part of a dynamic environment that combines your drive for innovation with a world of possibilities.
As a global organization, we embrace the diversity of our global workforce. At Bühler, you will collaborate with professionals from around the world, each bringing in a unique perspective to the table. It is a business priority for us to harness the diversity of our global workforce and include them in their uniqueness to create a culture of belonging guided by our TOP values – Trust, Ownership, and Passion. Embark on a journey that combines the excitement of global collaboration with the reassurance of a welcoming workplace.
Let’s create impact together
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