Regional Service Manager
2 weeks ago
- Serve as the primary point of contact for regional stakeholders, addressing concerns, and ensuring alignment of services with business needs.
- Proactively gather feedback from end-users to assess satisfaction levels and identify areas for improvement.
- Implement strategies to enhance customer satisfaction (CSAT) and maintain high levels of user engagement.
- Oversee day-to-day operations of customer and workplace services across the region. Manage the delivery of end-user computing services, ensuring timely resolution of issues and service requests.
- Monitor service performance, analyse metrics, and implement improvements to enhance service quality and user experience.
- Ensure adherence to ITIL standards and other best practices in service management.
- Lead and mentor the onsite support team, providing guidance, performance management, and development opportunities.
- Foster a positive work environment that encourages collaboration, innovation, and continuous improvement.
- Develop and implement strategies to ensure business continuity and minimize service disruptions.
- Manage incidents and escalations, coordinating with other IT teams to resolve critical issues efficiently.
- Ensure all sites are compliant with security policies and disaster recovery procedures.
- Lead regional projects related to IT infrastructure, workplace technology upgrades, and other initiatives.
- Collaborate with global teams to ensure consistency in service delivery and adherence to corporate standards.
- Liaise with external vendors and service providers to ensure the quality of third-party services.
- Prepare and present regular reports on service performance, team productivity, and customer satisfaction metrics.
- Minimum 5 years of hands-on experience in related field.
Human Resource Strategy
Third Party Vendor Management
Business Continuity
Service Management
Interpersonal Skills
User Experience
FOCAL
Warranty
Customer Satisfaction
ITIL
Disaster Recovery
Performance Management
People Management
Service Delivery
Technical Support
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Regional Operations Manager
5 days ago
Singapore NUHS Regional Health Services Office Full time**About the Role**We are seeking a regional operations manager to join our team at NUHS Regional Health Services Office.The successful candidate will be responsible for leading regional community operations to support residents in living a healthy lifestyle.Key responsibilities will include:Managing and coordinating various community operations, including...
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Strategic Planning Lead for Western Region
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Singapore NUHS Regional Health Services Office Full timeAbout NuHS Regional Health Services Office:We are a leading provider of healthcare services in the western region, committed to improving the health and well-being of our diverse communities.Job Description:The Director of Population Health Initiatives will be responsible for developing and implementing strategies to increase screening and vaccination rates...
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Community Health Development Manager
7 days ago
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Marketing Manager for Regional Markets
7 days ago
Singapore Air Charter Service Full timeJob DescriptionManage and execute marketing activities for Air Charter Service's offices in Southeast Asia and Australasia.Develop and tailor marketing strategies specific to the Southeast Asia and Australasia markets, ensuring localization of channels, content, and campaigns for optimal engagement.Send mass email campaigns using SalesForce to create...
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Singapore NUHS Regional Health Services Office Full timeJob Responsibilities Lead in regional community operations to support the residents in leading a healthy lifestyle including the following community operations: Transition care programme Community Health Posts Support in operations planning in the following assigned areas: Data analysis and monitor workload Manpower planning and management Collaborate and...
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Fund Operations Manager
2 weeks ago
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Regional IT Manager
1 day ago
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Region Manager
4 weeks ago
Singapore TRADE-PRO FOOD (IMPORT & EXPORT) PTE. LTD. Full timeRoles & ResponsibilitiesAbout Us:We are a leading global supplier of high-quality frozen food products. With a strong presence across diverse international markets, we strive to deliver excellence in both product and service, focusing on customer satisfaction and innovation. As we continue to grow our footprint in Asia, we are seeking a dynamic,...
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Regional Services Leader
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Singapore Jones Lang LaSalle Incorporated Full timeJob SummaryWe are seeking a highly experienced and skilled Regional Operations Lead to join our team. As a key member of our team, you will be responsible for delivering exceptional service to our clients by proactively leading and monitoring all facilities management portfolio activity.Main ResponsibilitiesProvide superior service to clients through...
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Guest Service Officer
3 weeks ago
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Guest Service Officer
3 weeks ago
Singapore SEAMEO REGIONAL LANGUAGE CENTRE Full timeRoles & ResponsibilitiesJob Description Create a warm and positive experience for the hotel guests by attending to their needs and requests Generate daily reports to reconcile between guests’ bookings with reservation correspondences and alert the Reservations team to follow up on any discrepancies Co-ordinate guest room status updates with Housekeeping...
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Regional Account Manager
3 weeks ago
Singapore KWE-KINTETSU WORLD EXPRESS (S) PTE LTD Full timeRoles & ResponsibilitiesThe Regional Account Manager represents the KWE Group in engaging with clients to foster partnerships, drive customer retention, and expand business opportunities. This role requires a strategic approach to account management, business development, and customer relationship management across South-East Asia and Oceania...
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Regional Account Manager
3 weeks ago
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Zone Operations Coordinator
5 days ago
Singapore NUHS Regional Health Services Office Full time**Job Overview**We are seeking a zone operations coordinator to join our team at NUHS Regional Health Services Office.The successful candidate will be responsible for leading regional community operations to support residents in living a healthy lifestyle.Key responsibilities will include:Managing and coordinating various community operations, including...
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Regional Marketing Executive
7 days ago
Singapore Air Charter Service Full timeCompany OverviewAir Charter Service is a global market leader in the private aviation industry. Our company was founded in 1990 with a mission to provide exceptional air charter services to our clients.We operate across six continents, with over 30 offices worldwide. Our team of experienced professionals is dedicated to delivering personalized service and...
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Operations Team Lead
5 days ago
Singapore NUHS Regional Health Services Office Full time**Job Description**As an operations team lead at NUHS Regional Health Services Office, you will be responsible for leading regional community operations to support residents in living a healthy lifestyle.The role involves managing and coordinating various community operations, including transition care programs, community health posts, and data analysis and...
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Community Health Director
5 days ago
Singapore NUHS Regional Health Services Office Full time**Job Responsibilities**As a community health director at NUHS Regional Health Services Office, you will be responsible for leading regional community operations to support residents in living a healthy lifestyle.Your key responsibilities will include:Managing and coordinating various community operations, including transition care programs, community health...
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Library Service Delivery Manager
5 days ago
Singapore Public Service Division Full time**Company Overview:**The National Library Board (NLB) plays a vital role in nurturing a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore.We strive to provide excellent service delivery that improves the lives of the community. Our flexible, hybrid work environment offers rewarding...
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Regional Sales Manager
3 weeks ago
Singapore BGC PARTNERS (SINGAPORE) LIMITED Full timeRoles & ResponsibilitiesBGC Group - FENICS Market Data GroupFenics Market Data is the exclusive distributor of Market Data on behalf of the BGC Group of companies.The role of the Regional Sales Manager – Fenics Market Data will be based in Singapore and will be responsible for selling Market Data products from the numerous brands within the BGC Group to...
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Regional Tax Manager
1 day ago
Singapore TOTALENERGIES SINGAPORE SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesOn the REN APAC activities perimeter, responsible for regional tax function :· Drive the tax agenda.· Prepare regular tax accruals and other tax-related internal financial reports.· Supervise and coordinate with local finance team on tax audits and manage tax disputes.· Review, manage and monitor all direct and indirect taxes...