Field Service Engineer
2 weeks ago
Responsibilities:
•You will keep a systematic log of all machine status and provide timely service visits to all customers. You will co-ordinate with APAC CS team and HQ in Germany and ensure that service tools and parts are readily available, to avoid unnecessary delays at customers' end and to return the same after the service visits been done.
•Collaborate and support Distributor in your region to support their service activities as well as enhance their technical knowledge to ensure good customer satisfaction.
•You will ensure that customer's site is ready for installation of new machine and be responsible to assemble, align, install and commission the machines, to ensure proper operation of the machine and conduct on-site maintenance and training for customers.
•Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.
•You will be responsible for managing an inventory of commonly required spare parts for customers.
•You will ensure that general safety (fire, electrical shock, powder handling etc.) safety procedures and requirement for the operation of the demonstration machine and other facilities are adhered to.
•Occasionally work with HQ engineering team for troubleshooting which needs support from HQ.
•Priority to support his region but occasionally international travel may require to support across APAC region by HOS' assignment.
•FSE's responsibility well managing data in c4c and FSM by following up ticket process
Requirements:
- Min Diploma in engineering or equivalent
- Preferably with experience in industrial machinery
Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:angelateh@recruitexpress.com.sg
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
Tell employers what skills you haveField Service
Test Equipment
Preventive Maintenance
Troubleshooting
Hardware
Inventory
Electrical
PLC
Warranty
Customer Satisfaction
Customer Service
Electronics
Commissioning
Mechanical Engineering
Technical Support
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