Product Support Specialist

Job DescriptionWe are seeking an experienced Product Support Specialist to join our expanding team. This role will involve supporting pharma and biotech customers, triaging Product Support tickets, troubleshooting customer issues, and serving as a technical subject matter expert on customer data and technical systems. The role will support Enterprise Data Platform (EDP), Virtual Sample Inventory Management (vSIM), and Enterprise Biomarker Data Management (eBDM) Responsibilities : Understand product implementations by collaborating with Managed Services teams and customers. Review and triage Product Support requests via the support portal. Provide technical feedback and best practices to customers. Troubleshoot customer challenges, including reviewing and modifying source code as needed. Enhance existing documentation with feedback for improvements. Work on moderate complexity projects and initiatives requiring collaboration across teams. Stay updated on emerging best practices and industry trends.Skills And Qualifications Required 3+ years of experience in a customer-facing technical support role. Proficiency in Python or R is required. Experience in Linux and Windows environments for troubleshooting. Strong understanding of networking concepts and APIs. Ability to troubleshoot methodically and resolve complex technical issues. Excellent problem-solving, analytical, and communication ),
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Big Data, Data Integration, Connectors, Networking, RDBMS, Python, Java, Data Warehousing, SQL, RESTful APIs, Web Services, Containerization, Microservices,Database Technologies, Database Release Management, Windows Operating Systems, Linux Operating Systems, Orchestration Tools, AWS Services, EventDriven Architectures, API Frameworks
Big Data, Data Integration, Connectors, Networking, RDBMS, Python, Java, Data Warehousing, SQL, RESTful APIs, Web Services, Containerization, Microservices, API Gateway,Database Technologies, Database Release Management, Windows Operating Systems, Linux Operating Systems, Orchestration Tools, AWS Lambda, AWS Services, EventDriven Architectures, API Frameworks, Swagger, Postman
Troubleshooting, Relationship Building, Product Testing, Feedback, Continuous Improvement, Innovation, CRM Support, IT Service Management, SQL, Data Analysis, Web Technologies, APIs, Integration, Communication Skills, Automation Tools, Scripting Languages, Agile, Scrum,Salesforce Administration, Database Concepts, ProblemSolving, Salesforce Certification
User Support, Tableau, SharePoint, Project Coordination, Data Analysis, Python, SQL, JAVA Development, Critical Thinking, Communication Skills,Dashboard Tools, ClickSense, ProblemSolving
Big Data, Data Integration, Connectors, Networking, RDBMS, Python, Java, Data Warehousing, SQL, RESTful APIs, Web Services, Containerization, Microservices,Database Technologies, Database Release Management, Windows Operating Systems, Linux Operating Systems, Orchestration Tools, AWS Services, EventDriven Architectures, API Frameworks
Big Data, Data Integration, Connectors, Networking, RDBMS, Python, Java, Data Warehousing, SQL, RESTful APIs, Web Services, Containerization, Microservices, API Gateway,Database Technologies, Database Release Management, Windows Operating Systems, Linux Operating Systems, Orchestration Tools, AWS Lambda, AWS Services, EventDriven Architectures, API Frameworks, Swagger, Postman
Troubleshooting, Relationship Building, Product Testing, Feedback, Continuous Improvement, Innovation, CRM Support, IT Service Management, SQL, Data Analysis, Web Technologies, APIs, Integration, Communication Skills, Automation Tools, Scripting Languages, Agile, Scrum,Salesforce Administration, Database Concepts, ProblemSolving, Salesforce Certification
User Support, Tableau, SharePoint, Project Coordination, Data Analysis, Python, SQL, JAVA Development, Critical Thinking, Communication Skills,Dashboard Tools, ClickSense, ProblemSolving
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