Product Support Specialist

3 days ago

Singapore Risk Solutions Full time

The role of the Product Support Specialist is primarily to provide support on LNRS FCC's expanding Payment Efficiency and Compliance solutions, to both existing and new clients, which are used by financial and corporate institutions globally. In addition the position requires the Product Specialist to support various watch list screening and reference tools as well as data files designed to help institutions improve payments processing efficiency.

This role provides clients with a technical resource when working through a range of issues within the existing Java based, installed client-side, product set. The Product Support Specialist brings a client-focused approach with a good understanding of how Product Support plays a key role with regard to winning and retaining new business.

This is a role suited to an experienced Product Support professional who has a strong functional and technical background, the ability to communicate effectively and good client skills.

Key Responsibilities
- Provide technical support for LNRS FCC's payment efficiency, compliance and financial counterparty solutions, hosted by Accuity, or installed behind our clients’ firewalls, across the entire client portfolio
- Interact with technical team members of the client staff
- Liaise with LNRS Software Engineering and Professional Services team members while trouble shooting complex, escalated client issues
- Provide post-sales support for clients and prospects to help support the sales operation
- Use appropriate software tools to diagnose proper resolution of customer questions and problems
- Manage and develop procedures to ensure quality support for all LNRS FCC products

Qualification Required, Essential Skills and Knowledge
- Strong interest in understanding regulation compliance solutions for banking and trade
- Experience working with and understanding of web services
- Experience working directly with external clients in a support capacity
- Detail-oriented, excellent troubleshooting and problem solving skills
- Excellent written and verbal communication skills in English
- Experience with relational database management tools (Oracle, SQL Server, etc.)
- Strong client focused approach to work
- Proven ability to work independently
- Ability to meet deadlines while working under pressure
- Bachelor’s degree in a technical field (i.e. CS, MIS) or 3 years professional experience in a technical product support role

Desired Skills and Knowledge
- Experience in financial services, compliance, watchlist screening, AML (Anti-Money Laundering) is a definite plus
- Experience with Microsoft batch file scripting
- Basic experience with programming (Java, VB, C++, C#, Python, etc.)
- Experience in Linux/UNIX
- Proficiency in MS Office
- Process improvement / refinement experience

1.855.833.5120

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