Production Support Specialist

1 day ago


Singapore beBeeSupport Full time $80,000 - $100,000

Job Title: Production Support Specialist

About the Role:

The role of a Production Support Specialist is to provide technical support for a production environment. This includes monitoring, troubleshooting and resolving issues related to system performance, application errors, and other production-related problems.

Key Responsibilities:

  • Monitor system alerts and perform regular health checks to ensure system stability
  • Triage and troubleshoot issues reported by users or detected by monitoring tools
  • Collaborate with development teams to resolve complex issues and implement fixes
  • Develop and maintain knowledge base documentation for recurring issues
  • Coordinate with internal teams to resolve issues escalated from lower-level support teams

Requirements:

To be successful in this role, you will need to have a strong understanding of system architecture and configuration. You should also have excellent communication and problem-solving skills, as well as experience working in a fast-paced production environment.

Skills & Qualifications:

  • 2-5 years of experience in a production support role
  • Strong understanding of system architecture and configuration
  • Excellent communication and problem-solving skills
  • Experience working with ITSM tools (e.g. ServiceNow)
  • Familiarity with SQL and log analysis

Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.



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