Production Support Specialist

22 hours ago

Singapore beBeeTechnical Full time $80,000 - $120,000
Production Support Specialist

Our organization is looking for a highly skilled Production Support Specialist to join our team. As a key member of our support group, you will play a critical role in ensuring the stability and availability of our production environment.

### Job Responsibilities

- Provide technical support during production hours (including night shifts) and resolve system issues in accordance with agreed service levels.
- Manage incidents according to defined processes and procedures, ensuring adherence to service targets and quality standards.
- Receive, analyze, and prioritize incoming tickets, assign them to appropriate teams or individuals, and ensure timely follow-up on resolutions.
- Troubleshoot and resolve complex technical issues within IT infrastructure environments, collaborating with cross-functional teams as needed.

### Essential Skills and Qualifications

- 3-4 years' experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct.
- 2+ years' experience supporting native iOS / Android applications in large Production environments.
- Strong understanding of ITIL methodology and container-based application support services.
- Experience with additional container, virtualization, or cloud technologies like Red Hat OpenShift Container Platform, Kubernetes, Docker, VMware vSphere, Amazon Web Services (AWS), etc.

### What We Offer

- Opportunities for professional growth and development in a dynamic and collaborative environment.
- Competitive salary and benefits package.

### How to Apply

Interested candidates may reach out directly to our recruiters at +65 8 8 3 3 0 1 9 2.

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