Service Desk Engineer
5 days ago
SERVICE DESK ENGINEER JOB DESCRIPTION The Service Desk Engineer is responsible for the first level of support for all networking, wireless, and hardware issues. The role is to provide effective diagnostic evaluation of an end user's needs and in all cases use good judgment and timeliness in responding to and resolving each issue or complaint to the customers' satisfaction. Resolution includes, but is not limited to the following: identify, research, and resolve technical problems; timely response to calls, email, and personnel requests for technical support. It also entails accurate documentation, tracking, and monitoring the problem to ensure a prompt resolution. Additionally, the role may, from time to time require support for Network Engineers for site access and testing activities. Responsibilities Perform day-to-day IT Infrastructure Operation tasks such as monitoring and health checks. Maintain daily performance of wireless and network infrastructure. Serve as the first point of contact for customers seeking technical assistance over the phone, email, and ticketing system. Provide End User Technical Support either by phone, through email, or onsite. Ensure calls are answered and emails are responded to in a timely manner. Perform first-level diagnostic and troubleshooting on all detected fault notifications or reported incidents and elevate to second level per work instructions. Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level. Track and document issues and compile incident reports. Manage customer expectations and maintain ownership of cases. Ensure (1) follow up on reported issues until closure and, (2) accurate and complete relevant information are recorded. Run reports as and when needed. Replacement of faulty equipment may be required. Provide support needs to Network Engineers for site access and testing activities. Perform equipment replacement at height. Ensure all daily test done. Ensure SLA are met. Valid Class 3 driving license will be an advantage. Able to perform Shift duties. Requirements Diploma/ Degree in IT, Computer Science or relevant field with related work experience. Proven experience as a helpdesk technician or other customer support role. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Proficiency in English. Excellent communication skills. Customer-oriented and cool-tempered. Able to work shift hours. #J-18808-Ljbffr
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Service Desk Engineer
2 weeks ago
Singapore ARKSTACK PTE. LTD. Full timeWe are seeking Service Desk Engineer to provide first-line technical support to our clients. you will be responsible for handling incoming service requests, performing basic troubleshooting, and escalating complex issues when necessary. This role merges service desk and L1 engineer functions, requiring a mix of technical troubleshooting, customer service,...
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Service Desk Engineer
2 weeks ago
Singapore HELIOS SYSTEMS PTE. LTD. Full time**Service Desk Support Engineers Needed!** **Key Responsibilities** - Service Desk Support Engineers / 1st Level Support - Registers, classifies and categorizes incidents and service requests, and undertakes an immediate effort order to restore a failed IT service as possible [i.e. First Call Resolution (FCR)] - Pro-actively interacts and gathers additional...
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Service Desk Engineer
2 weeks ago
Singapore Rapsys Technologies Full timeProvides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering...
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Call Support Engineer
1 week ago
Singapore STAR CAREER CONSULTING PTE. LTD. Full time**Call Support Engineer / Service Desk Engineer** Our Esteemed and Reputable Client is looking for a **Call Support Engineer / Service Desk Engineer **Requirements**: - Good in IT Helpdesk/ Desktop. - Proficient in Level 1 & 2 Support/ Helpdesk/ Call Support. **- **Experience in handling IT Desktop, Service Desk and Helpdesk experience. - Experience in...
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Service Desk Engineer
1 week ago
Singapore Singapore Technologies Engineering Ltd Full timeJob ID: 18079 - Location: ST Engineering Hub, SG - Description: **About ST Engineering** **ST Engineering**is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve...
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Service Desk Engineer
1 week ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeWe are looking for a dedicated and skilled Service Desk Engineer to join our team in Singapore. The ideal candidate will possess a strong technical background and excellent problem-solving skills, ensuring timely support to our users while maintaining high service standards. Service Desk Agent is responsible for providing assistance to end users with...
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Service Desk Engineer
2 weeks ago
Singapore Singapore Technologies Engineering Ltd Full timeJob ID: 17063 - Location: ST Engineering Hub, SG - Description: - **About ST Engineering** **ST Engineering**is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve...
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Service Desk Engineer
5 days ago
Singapore Rapsys Technologies Full timeService Desk Specialist - Location - Bedok or Ang Mo Kio - Working Hour 12hr Rotation Shift, 24 by 7, 2 days work, 2 days off - 1. 8:00 AM - 8:00 PM 2. 8:00 PM - 8:00 AM Requirement 2. Min Higher Nitec in IT related fields 3. Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center...
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Service Desk Engineer/ Agent
2 weeks ago
Singapore Rapsys Technologies Full timeJD: **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...
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Service Desk Engineer L2
5 days ago
Singapore Rapsys Technologies Full time**Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...
