Reservation Management Expert

7 days ago

Singapore beBeeCustomer Full time
Job Title: Reservation Officer / Senior Reservation Officer
Job Summary: We are seeking a highly skilled and experienced Reservation Officer / Senior Reservation Officer to join our team. As a key member of our hospitality team, you will be responsible for managing room reservations, coordinating with operations, and providing exceptional customer service.
Key Responsibilities:
  • Respond promptly to room reservation inquiries via email and/or phone.
  • Handle credit card information and charges for all prepaid reservations securely.
  • Coordinate and communicate with operations regarding guest special requests to ensure a smooth check-in process.
  • Input and update reservation information accurately into the system.
  • Manage corporate, airline, and group bookings effectively.
  • Follow up and monitor advance deposits or prepayments.
  • Assist in promoting and upselling rooms to increase revenue.
  • Manage 'no shows' and coordinate with the Front Office on applicable charges.
  • Stay informed about special rates, offers, and promotions in the hotel and provide updated information to guests.
Requirements: To be successful in this role, you will need to have:
  • A relevant qualification (NITEC or higher).
  • Relevant working experience in a similar position within the hospitality industry.
  • Excellent interpersonal and communication skills.
  • Ability to multi-task and possess time-management skills.
  • Familiarity with using Opera Cloud is advantageous.
Benefits: In addition to a competitive salary, we offer a range of benefits including shift work opportunities and a dynamic work environment.
How to Apply: If you are a motivated and organized individual with a passion for delivering exceptional customer service, please submit your application by clicking the APPLY button.

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