Country Manager

We are working with one of the safest and most efficient logistics partners in Asia Pacific to place a Country Manager for Singapore & Malaysia. Position Summary Manage operations, develop business, and increase profitability for the Singapore & Malaysia locations. Client‑facing role with strategic competencies required to grow the business and retain existing accounts. High level of responsibility requiring self‑motivation, time‑orientation, and the ability to juggle general management and operational requirements. In‑depth understanding of the Singapore & Malaysia market relative to 3PL, freight forwarding, transportation and supply chain. Senior executive reporting directly to the Chief Executive Officer. Responsibilities Manage all operations within the Singapore & Malaysia locations, including profit, revenue, cash and safety targets. Develop multiyear country strategic plans in line with the company's regional strategy. Develop and agree upon annual budgets and produce a detailed annual business operating plan to the CEO; produce monthly business performance reports. Improve operational effectiveness to ensure customer service levels are efficient and aligned. Deliver annual country plans for safety, financial, operations, new business, people, and corporate social responsibility. Recruit and manage staff, including performance monitoring, mentoring and training. Maintain regular client contact and effective communication. Represent the company at Business Chambers and other corporate events. Capabilities and Competencies Strong understanding of how a business operates with a proven track record demonstrating business acumen in Singapore & Malaysia. Sound commercial acumen. Experience driving business transformations. Detail‑oriented, driven and able to manage ambiguity. General management experience and strong networking skills. Ability to deliver the highest standards of customer service. Ability to recruit top talent and monitor performance. Excellent interpersonal skills at all levels, including people‑management and leadership. Strong knowledge and experience of 3PL operations and freight forwarding. Experience living abroad is desirable, with a global mindset and cultural sensitivity. Familiarity with computer software programs such as Word, Excel, etc. Key Accountabilities Safety Drive and measure safety policies and procedures. Demonstrate effective performance in achieving agreed safety goals, in line with the annual safety plan. Ensure all hazards and risks are identified, evaluated and controlled in accordance with safety policy and client requirements. Ensure completion of incident reports and communication of investigation findings in line with reporting requirements, client requirements and Comcare requirements, including close‑out and verification of corrective actions. Grow Profitably P&L managed and maintained with targets successfully achieved. Close monitoring of performance against budget, identification of variances and remedial actions. Strategy developed and implementation plan in place for the country. Monitoring of operations performance against the plan. Identification and implementation of key operational efficiencies across sites. Work with the Commercial Manager and Regional Commercial Director to establish a growth strategy for Thailand, including target markets, prospects and revenue objectives. Grow the business to meet the business plan goals. Deep Customer Relations Lead and drive the establishment, maintenance and development of relationships with key customers, measured by achievement of business development budgets and customer satisfaction surveys/interviews. Prepare and lead presentations and negotiations with prospective customers to achieve growth targets. Ensure the business needs, service and delivery expectations of customers are met effectively by operations. Develop Our People Relationship management of key top talent appropriate to each development or project. Undertake workforce planning based on financial information and ongoing people‑management programs. Manage communication flow and information links between all key staff across the country. Set and monitor staff KPIs linked to their development plan. Ensure quality and people‑management policies and practices such as Equal Employment Opportunities, Workplace Diversity and Performance Management are applied. Scale Across Asia Pacific Ensure consistent application of the company's policies, procedures and practices. Collaborate within the Asian region to establish the growth strategy and contribute to strategic planning operations. Actively seek opportunities to develop new customer relationships in Thailand and when opportunity arises within Asia. Provide subject‑matter expertise in the pursuit of new business in the Asia region. Support the continued cross‑development of Asia resources throughout the region. Key Behaviours Ethics & Values Ability to articulate values. Ability to see things through the eyes of others. Connect values with actions. Doesn’t attack people, attacks problems; maintains composure. Admits mistakes. Drive for Results Uses varied tactics to get things done; resourceful. Maintains high standards. High need/drive to achieve results. Perseverance; works through barriers. Works with and through others. Courage Able to take the lead; can stand alone. Faces up to problems. Clear and direct communicator. Not overly intimidated by those in power. Keeps events in perspective. Business Acumen Understands consequences of business actions. Understands the interrelationship of business elements. Aware of current business trends. Applies business knowledge to the job. Understands the competition. Negotiating & Influencing Finds agreement points. Good listener. Diplomatic and tactful under pressure. Wins concessions without damaging relationships. Lets the other side get some wins; can walk away. Customer Focus Timely and responsive actions to serve customers. Makes product/service improvement based on feedback. Handles difficult customers comfortably. Listens and reacts to customer input. Has an organised method for improving quality and customer relations. Integrity & Trust Shows consistency; actions match words. Treats others with dignity/respect. Keeps confidences. Willing to admit mistakes. Focuses on the part of the truth he/she can disclose. Education, Qualifications & Experience Experience Knowledge of local country laws, statutory requirements, Company Law, and business regulations. Director‑level experience is ideal. Involvement in Asian country‑based business activities for a minimum of 3+ years. Experience in Singapore is a must. Extensive supply‑chain operational experience in a medium to large private‑sector organisation managing people, financials, customers, and contracts. Extensive knowledge of up‑to‑date business management practice. Exceptional financial understanding and analysis skills. Exceptional ability to build relationships both internally and externally. Exceptional business development experience and record. Exceptional research and analytical skills and a capacity for sound judgement. A practiced strategic thinker. A creative mind, practiced in designing and selling solutions. #J-18808-Ljbffr